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Android EMM Known Issues

Functionality

   
Issue Notes Reference
Enrollment of more than 500 devices is blocked by Google's APIhttps://bayton.org/blog/2024/03/amapi-permissible-usage/ discusses this issue introduced in Q4/2024 by Google. The AMAPI API has a hard limit now of 500 devices by default. There is a form: https://goo.gle/android-enterprise-response that can request that Google raise this limit for your account. 
Can not import or create placeholders FileWave hopes to implement in future release  
Devices do not show in smart groups    
No paid app distribution (AKA group license purchases) Paid apps not currently implemented in Google API  
Free Disk Space inaccurateFileWave hopes to implement in future releaseGOOG-194
Fileset Report - EmptyFIXED: FW v 13.2GOOG-219
Wiping device, but not removing from FW does not get previous associations FileWave hopes to implement in future release GOOG-216
Automatic add of mobile device does not add EMM AndroidFileWave hopes to implement in future release

FIXED: FW v 13.2		GOOG-175
Wipe a device with WiFi off creates duplicate devicesFIXED: FW v 13.2GOOG-163
Devices are hidden (or show and then hide) in the new mobile UIWorkaround: Change sorting (e.g. by time or model).

Code fix already in future release.

FIXED: FW v 13.2		GOOG-254
Compliance policy breaks model update

Error at model update:

[ERROR] 2019-06-07 15:50:56,075 (exception): Internal Server Error: /android/emm/process_pending_emm_calls/<br>Traceback (most recent call last):[...]googleapiclient.errors.HttpError: <HttpError 400 when requesting https://androidmanagement.googleapis.com/v1/enterprises/LC01d4gn82/policies/default?alt=json returned "complianceRules are deprecated. Use policyEnforcementRules instead."
 Google API was suddenly changed.

Code fix already in future release.

If you were on 13.1.0 when EMM was enabled in your license, then you will need a fix before or after upgrading to 13.1.1.

To request a patch use the Feedback Portal : Question (must be apart of the EMM program to use)		  
Default Apps removed after enrolment

Google standard behaviour is to remove default, installed apps on enrolment.

 

Workaround available in 15.3+


GUI option to follow in a future update.

 GOOG-965

Minor (Aesthetics) Issues

     
Issue Notes Reference
Device status can not be changed from "Not Tracked"Geolocation not currently implemented in Google APIFB-40
You cannot put the FileWave Client APK on an EMM enrolled device    
Fileset Status - delay betweenGoogle API has its own un published timersGOOG-199
Fileset Status - Does not show versionFileWave hopes to implement in future releaseGOOG-196
Android Service preferences window sometimes cuts txtFileWave hopes to implement in future release

FIXED: FW v 13.2		GOOG-184
Closing and reopening the Android signup window before completion will display the wrong Google Org Name FileWave hopes to implement in future release GOOG-187
No Command History in device details FileWave hopes to implement in future release FB-42
The Serial Number I see in FileWave does not match the Serial Number I see on the device. Some devices (Predominately Samsung) have two serial numbers, to see these on the device: Settings > Google > Device Policy > ⋮ (vertical ellipse) > Device Details. Scroll to the bottom to see the serials.  
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