Android EMM Known Issues
Functionality
| Issue | Notes | Reference |
| Can not import or create placeholders | FileWave hopes to implement in future release | |
| Devices do not show in smart groups | ||
| No paid app distribution (AKA group license purchases) | Paid apps not currently implemented in Google API | |
| Free Disk Space inaccurate | FileWave hopes to implement in future release | GOOG-194 |
| Fileset Report - Empty | FIXED: FW v 13.2 | GOOG-219 |
| Wiping device, but not removing from FW does not get previous associations | FileWave hopes to implement in future release | GOOG-216 |
| Automatic add of mobile device does not add EMM Android | FileWave hopes to implement in future release FIXED: FW v 13.2 |
GOOG-175 |
| Wipe a device with WiFi off creates duplicate devices | FIXED: FW v 13.2 | GOOG-163 |
| Devices are hidden (or show and then hide) in the new mobile UI | Workaround: Change sorting (e.g. by time or model). Code fix already in future release. FIXED: FW v 13.2 |
GOOG-254 |
| Compliance policy breaks model update Error at model update Expand source <br>[ERROR] 2019-06-07 15:50:56,075 (exception): Internal Server Error: /android/emm/process_pending_emm_calls/<br>Traceback (most recent call last):<br>[...]<br>googleapiclient.errors.HttpError: <HttpError 400 when requesting https://androidmanagement.googleapis.com/v1/enterprises/LC01d4gn82/policies/default?alt=json returned "complianceRules are deprecated. Use policyEnforcementRules instead."><br> |
Google API was suddenly changed. Code fix already in future release. If you were on 13.1.0 when EMM was enabled in your license, then you will need a fix before or after upgrading to 13.1.1. To request a patch use the Feedback Portal : Question (must be apart of the EMM program to use) |
Minor (Aesthetics) Issues
| Issue | Notes | Reference |
| Device status can not be changed from "Not Tracked" | Geolocation not currently implemented in Google API | FB-40 |
| You cannot put the FileWave Client APK on an EMM enrolled device | ||
| Fileset Status - delay between | Google API has its own un published timers | GOOG-199 |
| Fileset Status - Does not show version | FileWave hopes to implement in future release | GOOG-196 |
| Android Service preferences window sometimes cuts txt | FileWave hopes to implement in future release FIXED: FW v 13.2 |
GOOG-184 |
| Closing and reopening the Android signup window before completion will display the wrong Google Org Name | FileWave hopes to implement in future release | GOOG-187 |
| No Command History in device details | FileWave hopes to implement in future release | FB-42 |
| The Serial Number I see in FileWave does not match the Serial Number I see on the device. | Some devices (Predominately Samsung) have two serial numbers, to see these on the device: Settings > Google > Device Policy > ⋮ (vertical ellipse) > Device Details. Scroll to the bottom to see the serials. |