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Restart ChromeOS Devices

What

ForSend Restart from FileWave Central or FileWave Anywhere to reboot one or more managed Chromebooks. Use it after an MDMupdate (Mobilethat Devicerequires Management)a administratorrestart managingor ChromeOSas devices,a targeted troubleshooting step.

Before you restart a Chromebook

Plan around the abilityactive to remotely send a reboot command is a powerful tool for device maintenance and troubleshooting. This command ensures that devices are running smoothly, updates are applied, and any minor issues are resolved without the need for manual intervention.

When/Why

Understanding the Reboot Commanduser

  • Purpose:Restart Theinterrupts rebootthe commandcurrent allowssession, administratorsso tonotify remotelyusers restartbefore ChromeOSa devices,planned whichmaintenance isrestart.
essentialChoose fora applyingmaintenance updates, enforcing new policies,window or fixingconfirm software issues. Execution: Throughthat the MDM solution integrated with Google's Chrome Enterprise services, admins can issue reboot commands directly from the management console. This process ensures that allselected devices are up-to-date and functioning as expected. Considerations: When sending a reboot command, it's important to consider the timing and potential impact on users. Ideally, reboots should be scheduled during off-hours or times when the device is not in active useuse. toStart minimizewith disruption.a It'ssmall alsogroup goodwhen practicethe torestart informis userspart aboutof planneda reboots.broader update or policy rollout.

PracticalGood Usereasons Casesto restart

  1. ApplyingAn Updates:installed ToChromeOS ensureupdate devicesis havewaiting the latest features and security patches.
Resolving Issues: To fix minor glitches that can be cleared withfor a restart. EnforcingA Policies:specific ToChromebook applyis new configurationsunresponsive or policieshas a problem that require a rebootnormal restart may clear. A tested configuration change explicitly requires the device to take effect.restart.

TipsVerify forthe MDM Administratorsresult

  • Open the Chromebook's UserCommand CommunicationHistory: Notifytab usersand aboutreview scheduledthe reboots,command especiallystate, ifresult, theyand areany duringerror working hours.message.
  • Scheduling: Plan reboots during timesConfirm that will least impact users, like after-hours or during known downtime.
Monitoring: After issuing a reboot command, monitor the devicesdevice returns to ensurenormal they restart successfullyinventory and operatecommunication asafter expected.it starts again.

ByA leveragingsuccessful command confirms that FileWave delivered the rebootrestart commandrequest. throughContinue yourtroubleshooting MDM solution, you can maintain control overif the ChromeOSChromebook devicesreturns withinwith yourthe organization,same ensuring they remain secure, up-to-date, and operate without issues. This command is a straightforward yet essential part of device management that helps keep everything running smoothly.symptom.

Send

HowRestart

This command is executed by right clickingSelect one or more ChromebooksChromebooks, andopen pickingthe device action menu or right-click the selection, then choose Restart... as shown below.

image.png

REBOOT

Restart Command

command details

  • Description:Command: IntroducingFileWave sends the ChromeOS REBOOT command,command enablingwhen systemyou administratorschoose to reboot devices for troubleshooting remotely and applying system updates.Restart....

  • Execution:Scope: InitiatesThe theaction remoteapplies reboot process onto the selected devices.Chromebook or Chromebooks.

  • Access:

    • The REBOOT commandaction is accessible through the Central as well as Anywhere Adminavailable for ChromeOS devices.devices in FileWave Central and FileWave Anywhere.

    • FindThe the command in the dropdownvisible menu labeledlabel "Reboot.is Restart...".

    • ReadIf permissionsRestart... is unavailable, check that the onlyadministrator requirement.role can view the Chromebook and send device actions.

Check Command History tab

  • The Chromebook's Description:Command History Userstab canrecords nowREMOTE_POWERWASH, view all information related to sending REMOTE_POWERWASH, WIPE_USERS,WIPE_USERS, and REBOOT Commandscommands inwith the Commandissuer, Historytimestamps, tabstate, forresult, Chromebookand devices.error As shown below you can see this when looking at device details for a Chromebook. message.

image.png

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