Cloud Hosting Maintenance Schedule
Deployment,Maintenance
Maintenance
This &document SLAserves
Maintenance
as a detailed guide to the deployment and maintenance processes for FileWave's array of services. Our aim is to clearly present the methods and strategies employed to deploy and sustain the optimal functioning of our services. It encompasses a range of topics from maintenance schedules and procedures to deployment guidelines, providing our customers with a clear understanding of how we ensure the efficiency and reliability of our services in their diverse technological environments.
Regular Weekly Maintenance Period
The weekly maintenance periods specified here are applicable to our regular operations.
However, it's important to note that these periods do not cover FileWave Version Upgrades, Incidents, or any additional maintenance periods announced separately.
|
Region Name |
Region ID |
Weekday |
Local Time |
CET |
CEST |
|
US East (N. Virginia) |
us-east-1 |
Tuesday |
UTC 07:00 - 09:00 |
8:00 - 10:00 |
09:00 - 11:00 |
|
Europe (Frankfurt) |
eu-central-1 |
Wednesday |
CET/CEST 21:00 - 23:00 |
21:00 - 23:00 |
21:00 - 23:00 |
|
Asia Pacific (Singapore) |
ap-southeast-1 |
Thursday |
SGT 21:00 - 23:00 |
14:00 - 16:00 |
15:00 - 17:00 |
|
Asia Pacific (Tokyo) |
ap-northeast-1 |
Thursday |
JST 21:00 - 23:00 |
13:00 - 15:00 |
14:00 - 16:00 |
|
Asia Pacific (Mumbai) |
ap-south-1 |
Thursday |
IST 21:00 - 23:00 |
16:30 - 18:30 |
17:30 - 19:30 |
Special Maintenance Period
To ensure transparency and minimal disruption, we’ll inform our customers about upcoming special maintenance periods one week in advance, if possible providing details on approximate individual downtime. The maintenance activities will be carried out within the specified time frames outlined in the table below.
|
Region Name |
Region ID |
Local Time |
CET |
CEST |
|
US East (N. Virginia) |
us-east-1 |
UTC 05:00 - 10:00 |
06:00 - 11:00 |
07:00 - 12:00 |
|
Europe (Frankfurt) |
eu-central-1 |
CET/CEST 21:00 - 06:00 |
21:00 - 06:00 |
21:00 - 06:00 |
|
Asia Pacific (Singapore) |
ap-southeast-1 |
SGT 21:00 - 06:00 |
14:00 - 23:00 |
15:00 - 00:00 |
|
Asia Pacific (Tokyo) |
ap-northeast-1 |
JST 21:00 - 06:00 |
14:00 - 22:00 |
15:00 - 23:00 |
|
Asia Pacific (Mumbai) |
ap-south-1 |
IST 21:00 - 06:00 |
16:30 - 01:30 |
17:30 - 02:30 |
Emergency Maintenance
For emergency maintenances, prompt resolution is our top priority.
We'll inform customers as soon as possible, adjusting communication timing based on the severity, always prioritizing swift resolution over immediate updates.
Deployment Guidelines
FileWave Server
Major/Minor Version Upgrades
Schedule within the Special Maintenance Period and inform 1 week prior.
Patch Version Upgrades
Schedule within the Special Maintenance Period or announce as an Emergency Maintenance, depending on the severity of the fix.
Inform customers as soon as possible.
Infrastructure
Non-Emergency Changes causing FileWave Server downtime
Schedule within Regular Weekly Maintenance Period without communication.
Emergency Changes causing FileWave Server downtime
Schedule any time and inform as soon as possible
Any Changes not causing FileWave Server downtime
Schedule any time without communication
Service
Level Agreements
The following Service Level Agreements (SLAs) are currently not communicated to customers and will be used as an internal benchmark.
Monitoring Periods
For 6 days per week: 24h/d
For 1 day per week: 22h/d, as defined in https://filewave.atlassian.net/wiki/spaces/CLOUD/pages/147980530/Deployment+Maintenance+SLA#Regular-Weekly-Maintenance-Period
Availability
SLA level of 99.8% uptime/availability results in the following periods of acceptable downtime/unavailability for individual FileWave Servers during the monitoring periods:
Weekly:19m 55sMonthly:1h 25m 54sQuarterly:4h 17m 43sYearly:17h 10m 50s