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Cloud Hosting / Services Maintenance Schedule

Maintenance

This document serves as a detailed guide to the deployment and maintenance processes for FileWave's array of services. Our aim is to clearly present the methods and strategies employed to deploy and sustain the optimal functioning of our services. It encompasses a range of topics from maintenance schedules and procedures to deployment guidelines, providing our customers with a clear understanding of how we ensure the efficiency and reliability of our services in their diverse technological environments.

Regular Weekly Maintenance Period

The weekly maintenance periods specified here are applicable to our regular operations.
However, it's important to note that these periods do not cover FileWave Version Upgrades, Incidents, or any additional maintenance periods announced separately.

Region Name

Region ID

Weekday

Local Time

CET

CEST

US East (N. Virginia)

us-east-1

Tuesday

UTC 07:00 - 09:00

8:00 - 10:00

09:00 - 11:00

Europe (Frankfurt)

eu-central-1

Wednesday

CET/CEST 21:00 - 23:00

21:00 - 23:00

21:00 - 23:00

Asia Pacific (Singapore)

ap-southeast-1

Thursday

SGT 21:00 - 23:00

14:00 - 16:00

15:00 - 17:00

Asia Pacific (Tokyo)

ap-northeast-1

Thursday

JST 21:00 - 23:00

13:00 - 15:00

14:00 - 16:00

Asia Pacific (Mumbai)

ap-south-1

Thursday

IST 21:00 - 23:00

16:30 - 18:30

17:30 - 19:30

Special Maintenance Period

To ensure transparency and minimal disruption, we’ll inform our customers about upcoming special maintenance periods one week in advance, if possible providing details on approximate individual downtime. The maintenance activities will be carried out within the specified time frames outlined in the table below.

Region Name

Region ID

Local Time

CET

CEST

US East (N. Virginia)

us-east-1

UTC 05:00 - 10:00

06:00 - 11:00

07:00 - 12:00

Europe (Frankfurt)

eu-central-1

CET/CEST 21:00 - 06:00

21:00 - 06:00

21:00 - 06:00

Asia Pacific (Singapore)

ap-southeast-1

SGT 21:00 - 06:00

14:00 - 23:00

15:00 - 00:00

Asia Pacific (Tokyo)

ap-northeast-1

JST 21:00 - 06:00

14:00 - 22:00

15:00 - 23:00

Asia Pacific (Mumbai)

ap-south-1

IST 21:00 - 06:00

16:30 - 01:30

17:30 - 02:30

Emergency Maintenance

For emergency maintenances, prompt resolution is our top priority.
We'll inform customers as soon as possible, adjusting communication timing based on the severity, always prioritizing swift resolution over immediate updates.

Deployment Guidelines

FileWave Server

Major/Minor Version Upgrades

Schedule within the Special Maintenance Period and inform 1 week prior.

Patch Version Upgrades

Schedule within the Special Maintenance Period or announce as an Emergency Maintenance, depending on the severity of the fix.
Inform customers as soon as possible.

Infrastructure

Non-Emergency Changes causing FileWave Server downtime

Schedule within Regular Weekly Maintenance Period without communication.

Emergency Changes causing FileWave Server downtime

Schedule any time and inform as soon as possible

Any Changes not causing FileWave Server downtime

Schedule any time without communication