Cloud Hosting / Services Maintenance Schedule

Maintenance

This document serves as a detailed guide to the deployment and maintenance processes for FileWave's array of services. Our aim is to clearly present the methods and strategies employed to deploy and sustain the optimal functioning of our services. It encompasses a range of topics from maintenance schedules and procedures to deployment guidelines, providing our customers with a clear understanding of how we ensure the efficiency and reliability of our services in their diverse technological environments.

Regular Weekly Maintenance Period

TheThis section outlines the standard weekly maintenance periodsschedule specified here are applicablerelevant to our regularroutine operations.
However,It it'sis importantessential to noterecognize that thesethis periodsschedule doexclusively pertains to regular maintenance activities and does not coverencompass FileWave Version Upgrades, Incidents,Incident Responses, or any additional maintenance periodsintervals announcedthat may be communicated separately.

Region Name	Region ID	Weekday	Local Time	CET	CEST
US East (N. Virginia)	us-east-1	Tuesday	UTC 07:00 - 09:00	8:00 - 10:00	09:00 - 11:00
Europe (Frankfurt)	eu-central-1	Wednesday	CET/CEST 21:00 - 23:00	21:00 - 23:00	21:00 - 23:00
Asia Pacific (Singapore)	ap-southeast-1	Thursday	SGT 21:00 - 23:00	14:00 - 16:00	15:00 - 17:00
Asia Pacific (Tokyo)	ap-northeast-1	Thursday	JST 21:00 - 23:00	13:00 - 15:00	14:00 - 16:00
Asia Pacific (Mumbai)	ap-south-1	Thursday	IST 21:00 - 23:00	16:30 - 18:30	17:30 - 19:30

Special Maintenance Period

ToIn ensureour commitment to transparency and minimalminimizing disruption,operational we’llimpact, informwe ourproactively notify customers about upcomingimpending special maintenance periodsperiods. Notifications are typically issued at least one week in advance, ifaccompanied possible providingby details onof approximatethe individualanticipated downtime.duration of downtime for each service. The execution of these maintenance activities willadheres be carried out withinto the specifiedspecific time frames outlineddetailed in the tableaccompanying below.table, ensuring clarity and predictability for our customers.

Region Name	Region ID	Local Time	CET	CEST
US East (N. Virginia)	us-east-1	UTC 05:00 - 10:00	06:00 - 11:00	07:00 - 12:00
Europe (Frankfurt)	eu-central-1	CET/CEST 21:00 - 06:00	21:00 - 06:00	21:00 - 06:00
Asia Pacific (Singapore)	ap-southeast-1	SGT 21:00 - 06:00	14:00 - 23:00	15:00 - 00:00
Asia Pacific (Tokyo)	ap-northeast-1	JST 21:00 - 06:00	14:00 - 22:00	15:00 - 23:00
Asia Pacific (Mumbai)	ap-south-1	IST 21:00 - 06:00	16:30 - 01:30	17:30 - 02:30

Emergency Maintenance

ForDuring emergency maintenances,maintenance promptscenarios, our primary objective is the rapid resolution isof the issue at hand. We commit to informing our topcustomers priority.about
We'llsuch informemergencies at the earliest opportunity, with the timing of communication being carefully calibrated according to the incident's severity. This approach ensures that our focus remains firmly on swift resolution, while still keeping our customers asduly sooninformed as possible, adjusting communication timing based on the severity,situation always prioritizing swift resolution over immediate updates.progresses.

Deployment Guidelines

FileWave Server

• Major/Minor Version Upgrades

Upgrades: 

ScheduleThese withinupgrades are to be scheduled during the Special Maintenance PeriodPeriod. andCustomers informwill 1be notified one week prior.

in

advance of the scheduled upgrade.

Patch Version Upgrades

Upgrades:

ScheduleDepending withinon the severity of the fix, these upgrades should be scheduled either during the Special Maintenance Period or announceannounced as an Emergency Maintenance,Maintenance. dependingNotification on the severity of the fix.
Informto customers will be given as soon as possible.

Infrastructure

• Non-Emergency Changes causing FileWave Server downtime

downtime:

Schedule within Regular Weekly Maintenance Period without communication.

Emergency Changes causing FileWave Server downtime

downtime:

Schedule any time and inform as soon as possible

Any Changes not causing FileWave Server downtime

downtime:

Schedule any time without communication