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Battery Health Inventory Field

What

FileWave v16.2.0+ now reports Battery Health as an inventory field for supported iPads and Macs. This value comes directly from Apple’s device management framework and can help administrators quickly identify whether a device battery is functioning properly, requires service, or is using a non-genuine replacement.

The possible values are:

  • Normal – Battery is functioning within expected parameters.

  • Non-Genuine – Battery replacement detected that is not Apple-certified.

  • Service-Recommended – Battery requires servicing due to degradation or fault.

  • Unknown – Device could not determine battery status.

  • Unsupported – Device does not support reporting battery health.

When/Why

Battery health information is crucial for organizations managing fleets of iPads or Macs where device longevity, service costs, and user experience depend on reliable battery performance.

  • When: Use this field during device audits, lifecycle management, or when troubleshooting performance and uptime issues.

  • Why: It helps IT teams proactively schedule repairs or replacements, avoid downtime, and distinguish between genuine vs. non-genuine repairs.

How

  1. Open the FileWave Admin Console and locate the target device.

  2. Navigate to the Client Info window.

  3. Select the Device Details tab (or search for “Battery Health” in the search bar).

  4. Review the reported Battery Health value.

    • For unsupported devices, the value will display as Unsupported.

    • Supported iPads and Macs will show one of the Apple-defined statuses.

💡 Support Note: According to Apple’s documentation, battery health reporting is currently available on higher-end 2024 models and all 2025 iPad/Mac models.

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Digging Deeper

  • FileWave does not calculate battery health; it simply displays the status as reported by the device.

  • In environments with mixed device generations, you may see a mix of Normal and Unsupported values, depending on hardware.

  • For long-term fleet management, admins may consider building a Smart Group that collects devices with Battery Health = Service-Recommended to streamline service workflows.

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