Battery Health Inventory Field
What
FileWave v16.2.0+ now reports Battery Health as an inventory field for supported iPads and Macs. This value comes directly from Apple’s device management framework and can help administrators quickly identify whether a device battery is functioning properly, requires service, or is using a non-genuine replacement.
The possible values are:
-
Normal – Battery is functioning within expected parameters.
-
Non-Genuine – Battery replacement detected that is not Apple-certified.
-
Service-Recommended – Battery requires servicing due to degradation or fault.
-
Unknown – Device could not determine battery status.
-
Unsupported – Device does not support reporting battery health.
To get a value of anything other than Unsupported you would need iOS 17.0+, iPadOS 17.0+, or macOS 14.4+ and for iPads it was added to higher end iPads at the end of 2024 and all iPads in 2025.
When/Why
Battery health information is crucial for organizations managing fleets of iPads or Macs where device longevity, service costs, and user experience depend on reliable battery performance.
-
When: Use this field during device audits, lifecycle management, or when troubleshooting performance and uptime issues.
-
Why: It helps IT teams proactively schedule repairs or replacements, avoid downtime, and distinguish between genuine vs. non-genuine repairs.
How
-
Open the FileWave Admin Console and locate the target device.
-
Navigate to the Client Info window.
-
Select the Device Details tab (or search for “Battery Health” in the search bar).
-
Review the reported Battery Health value.
-
For unsupported devices, the value will display as Unsupported.
-
Supported iPads and Macs will show one of the Apple-defined statuses.
-
💡 Support Note: According to Apple’s documentation, battery health reporting is currently available on higher-end 2024 models and all 2025 iPad/Mac models.
Smart Group Example: Devices Needing Battery Service
To automatically identify devices that require attention:
-
In the FileWave Central Console, create a new Smart Group.
-
Add a filter with:
-
Property: Battery Health
-
Operator: equals
-
Value: Service-Recommended
-
-
Save the Smart Group.
This group will dynamically collect all devices with failing batteries so administrators can schedule replacements or repairs.
Related Content
Digging Deeper
-
FileWave does not calculate battery health; it simply displays the status as reported by the device.
-
In environments with mixed device generations, you may see a mix of Normal and Unsupported values, depending on hardware.
-
For long-term fleet management, admins may consider building a Smart Group that collects devices with Battery Health = Service-Recommended to streamline service workflows.