What is the Early Access Program?

What is the Early Access Program?

The articles in the FileWave Early Access Program pertain to FileWave releases that have successfully passed our internal Quality Assurance (QA) process but haveare not yet been made available as a general release to all customers. TheyThese articles and resources are published here to provide you with early access to important updates and features.features, allowing your organization to evaluate, test, and prepare for broader adoption. Once a release becomes generally available, these articles will be movedrelocated to their standard locations in the Knowledge Base (KB), and normal release notifications will be distributed.

Fully Supported Builds & Early Access Benefits

All builds referenced here are fully supported by FileWave. Early Access releases are ideal for customers who wishwant to:

• Adopt new features and enhancements sooner: Leverage the latest FileWave capabilities and improvements ahead of general availability, enabling your organization to deploybe more efficient and testtake updatesadvantage of new functions as soon as they are available.

• Accelerate Day 1 OS support: Prepare for and support new operating system releases as soon as they launch, minimizing downtime and ensuring smooth transitions for your users.

• Test in sandbox or non-production environmentsenvironments: aheadEvaluate ofnew the wider rollout.

  • Minimal risk: As an Early Access participant, you benefit from enhanced support responsiveness. Should you encounter an issue, the development team can provide directversions and timely assistance,features in contrast to situations that might arise if a problemcontrolled issetting discoveredbefore onlydeploying after broad release to hundreds of customers.company-wide.

  • Collaborate directly with development: Early Access participants receive focused support and direct engagement from our development and technical teams, with rapid response if any issues arise.

  • Proactive problem resolution: Your feedback during Early Access also allowshelps us toidentify collaborateand with you on anyresolve issues thatmore arise,quickly, ensuringcontributing higherto reliabilitygreater stability and smoother deployment for all customersdeployments at general release.

  • Targeted supportcase use-case:resolution: Occasionally,In some situations, Customer Technical Support may directguide you to installan oneEarly ofAccess these buildsbuild if it addresses a specific support case.case or operational need unique to your environment.

  Minimal risk: Early Access builds have passed full QA and are fully supported. As an early participant, you benefit from more immediate support attention, minimizing potential disruptions.

  Hosted Customers

  If you are a Hosted Customer and wouldwish liketo have your server upgradedincluded in the Early Access programprogram, with each release justsimply open a Technical Support case and askrequest to be added. You will be added to the Early Access upgrade schedule and, for each release cycle, you will receive communication from our Operations team with details about your earlier upgrade date.

  Building Custom Clients During Early Access

  During the Early Access period, you can use the following links to build custom clients:

  • macOS: https://custom.filewave.com/py/beta-program/custom_client_mac.py

  • Windows: https://custom.filewave.com/py/beta-program/custom_client_win.py

  Note: Custom client builds may not be available immediately for every version during the Early Access window. Please ignore any unsupported status messages shown by the beta build system; these builds are fully supported for Early Access testing.

  Ensure

  you select the correct client version to match your intended deployment.

  Support

  If you encounter any issues or require assistance, please contact Customer Technical Support through your standard channels. We welcome your feedback during Early Access, as your input helps improve the FileWave experience for all customers.