FileWave Official Version Support Statement
What
FileWave developmentsupports teams officially supportthe two latest major versions at any time, N and N-1.time. For example, If we assume thatif the most recentcurrent version of FileWave is 15.1.5.x, then we will officially support versions 15.1.5.x and 15.0.4.x. ReleasesMajor for major versions of FileWavereleases occur roughly every quarter.
When/Why
What does "“officially support"support” mean?
Officially supporting these versions means that we
We will investigate bugand reportspatch significant issues in these versions and patch issues that are significant in nature.versions. We willdo not produce patches for earlierversions versionsolder than N-1, as this means allocating development resources to problems that are already potentially resolvedfocusing instead ofon investingcurrent thoseversions resourcesand intofuture furtheringimprovements. the product. In short, ifIf an issue is found in aan versionolder earlier than the officially supported versions, thenversion, remediation for the issue will be in the form of an application upgrade,upgrade or a patch to thata more recent version.
ThisYou doescan not mean that you can'tstill contact our support teams about an earlier version.versions. They will,will assist you to the best of their ability, help you with older versions of the softwareability but theywon’t will stop short of escalatingescalate tickets to our development teamsteams. andUpgrading willis likelyrecommended recommendto an upgrade so that you are gettingaccess the latest features and bug fixes.