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Incident IQ FileWave Asset Integration

Integrating

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Quick answer: Incident IQ, often styled by Incident IQ as iiQ and sometimes searched for as IIQ, can use the FileWave MDM integration to sync FileWave asset data into Incident IQ. To configure the integration, provide Incident IQ with FileWave

Overview

Incident IQ can integrate with FileWave by using your FileWave serverServer addressAddress URL and a base64 FileWave applicationApplication token.Token.

Incident IQ describes its FileWave integration as an Asset & MDM integration that can sync detailed asset data between FileWave and Incident IQ, show asset metadata, and support reporting with MDM data. This allowsFileWave article covers the FileWave-side values needed for that setup.

Third Party Software
Incident IQ is a third-party application. Incident IQ’s UI, field labels, and integration behavior are controlled by Incident IQ. The steps below explain where to find the FileWave values that Incident IQ asks for.

Terminology

Use Incident IQ when referring to communicate with your FileWave environment using the appropriatecompany APIor access.

platform.

ThisIncident IQ uses the iiQ style for products such as iiQ Ticketing and iiQ Assets. Because many districts also write the acronym as IIQ, this article explainsincludes whereboth toforms locatefor the required FileWave information and how to provide it in Incident IQ.searchability.

RequirementsBefore you begin

Before beginning, makeMake sure you have:

  • Access to FileWave Central

    Central.

  • Administrative permissions in FileWave

    FileWave.

  • Access to configure apps or integrations in Incident IQ

    IQ.

  • YourThe FileWave Server Address URL

    URL.

  • A FileWave Application Token (base64)

    in base64 format.

Information Requiredrequired by Incident IQ

Incident IQ requirestypically asks for these FileWave values when configuring the following FileWave details:integration:

FieldIncident IQ field DescriptionFileWave value to provide
Server Address URL The FileWave server address used by Incident IQ to connect to your FileWave environmentenvironment.
Token The FileWave Application Token in base64 formatformat.
Token End Date /Date, Token Expiration DateDate, or similar date field A date value required by Incident IQ. FileWave application tokens do not provideexpose an expiration ordate endin date,the sovalue enteryou copy. Enter a customer-appropriate future review or rotation date according to your organization’s credential policy.

Locate the FileWave Server Address URL

  1. Open FileWave Central.

  2. Go to Preferences.

    Preferences.

  3. Select Mobile.

    Mobile.

  4. Locate the Server Address URL field.

  5. Copy the server address URL.

ThisEnter this value should be entered intoin Incident IQ as the FileWave server address.

LocateCreate theor locate a FileWave Application Token

    Open FileWave Central.

    Go to Assistants.

    Select Manage Administrators.

    Select the administrator account that will be used for the Incident IQ integration.

    Open the Application Tokens tab.

    Locate Token (base64).

    Copy the token value.

    This token should be entered into Incident IQ as the authentication token.

    Configure the Integration in Incident IQ

      Sign in to Incident IQ with an account that can manage integrations.

      Navigate to the FileWave integration settings.

      Enter the FileWave Server Address URL copied from FileWave Central.

      Enter the Application Token (base64) copied from FileWave Central.

      If Incident IQ requires a Token End Date, Token Expiration Date, or similar validation date, enter an appropriate future date based on the customer’s internal policy.

      FileWave does not provide an end date or expiration date for the application token.

      Save the integration settings.

      Test or validate the connection, if Incident IQ provides that option.

      Best Practice

      For security and auditing, use a dedicated FileWave administrator account for the Incident IQ integration instead of using a personal administrator account.

      Grant only the permissions required for the integration to function.

      This
      helpsOpen limitFileWave accessCentral. scope and makes it easierGo to manageAssistants > Manage Administrators. Create or rotateselect the integrationadministrator account that will be used for the Incident IQ integration. Open the Application Tokens tab. Locate Token (base64). Copy the token later.value.

      Enter this value in Incident IQ as the authentication token.

      Configure the FileWave integration in Incident IQ

        Sign in to Incident IQ with an account that can manage apps or integrations. Open the FileWave integration settings in Incident IQ. Enter the FileWave Server Address URL copied from FileWave Central. Enter the FileWave Application Token copied from FileWave Central. If Incident IQ requires a token end date, chooseexpiration date, or similar validation date, enter a future date that aligns with theyour customer’organization’s token review or credential rotation policy. SinceSave the integration settings. Test or validate the connection, if Incident IQ provides that option.

        After configuration

        After the integration is active, confirm that FileWave doesasset not supply a token expiration date, this valuedata is usedappearing forin Incident IQ. Incident IQ’s validationFileWave integration page says districts can sync detailed asset data, view asset metadata, generate reports using MDM data, and choose mapping options for FileWave fields.

        If data is missing or trackingdoes purposes.not appear as expected, review the FileWave token permissions, confirm the server URL is reachable by Incident IQ, and check the mapping options in Incident IQ.

        Security Notesnotes

        The

          Treat the FileWave Application Token as sensitive information because it grants API access to FileWave through the integration. Treat this token as sensitive information.

          Do not share the token publicly or store it in unsecured locations. If the token is exposed or no longer needed, regenerate or replace it according to your organization’s security procedures. Review the dedicated administrator account and token periodically according to your organization’s credential rotation policy.
            Incident IQ FileWave integration page Managing FileWave Administrators Working With APIs
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