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Playbook: DRBTS - Post Re-enrollment

BulletVery Points:Rough Draft

After the re-enrollment process is complete, the work doesn't stop there. The post re-enrollment phase is equally critical to ensure a smooth transition for end users and to maintain the security and performance of your organization's devices. Here's what this phase might look like with FileWave:

Post Re-enrollment:

  1. Ensure Software Updates:Updates

    Make

    The usefirst ofstep FileWave'safter devicere-enrollment managementis toolsensuring to guaranteethat all devices are running the latest software versions and security patches. Regular updates are crucial for the performance and security of your devices, and can also introduce new features or improvements. FileWave's device management tools can schedule and automate these updates, ensuring all devices stay up-to-date without requiring individual attention.

  2. Provide User Training:Training

    Leverage

    While FileWave helps streamline device management, the end users – your staff or students – also play a vital role in the effective use of their devices. Utilize FileWave's resources to conduct training sessions onthat cover important topics such as device usage, application features, security protocols, and securitybest protocols.practices. Training can be tailored based on the user's role and the device they are using, ensuring that everyone gets the most out of their technology.

  3. Set Up a Support System:System

    Implement

    Despite the best preparation and training, it's inevitable that users will encounter technical issues or have questions after the re-enrollment process. To address these issues, implement a support system usingthat utilizes FileWave's reporting and help desk featuresfeatures. This system can provide real-time device status reports, track and manage support tickets, and help IT staff to quickly troubleshoot and resolve anytechnical issues. It also provides users with an easy and efficient way to get help when they need it.

    Feedback and Review

    Finally, post re-enrollment technicalis a great time to gather feedback and review the process. Engage with your users to learn about their experiences, and use FileWave's reporting capabilities to analyze device status, re-enrollment success rate, and common support issues. This information can be invaluable for refining your future device refresh and re-enrollment strategies.

    4. Remember,

the
goal
of

the post re-enrollment phase is not just to ensure everything is running smoothly, but to set the stage for continued success. By keeping software updated, providing comprehensive user training, setting up a robust support system, and learning from the process, you'll be well-positioned for future device management tasks.

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