Return to Service feature for tvOS

What

HereEven wethough wantdevices can be erased remotely, getting them back into service is a manual process, as it requires someone to explainphysically touch them and take them through Setup Assistant. Apple is removing the purposeadditional manual step with the introduction of thisReturn content...i.e.to whatService doesfor tvOS.  This feature was added in FileWave version 15.5.0 for tvOS 18. For iOS/iPadOS this functionsame do?feature was added in FileWave 15.1.0. 

When/Why

NowReturn thatTo we know what this functionService is usedthe for,following when/whyprocess. wouldThe weMDM useserver it?sends an EraseDevice command to the device. The command includes additional information which allows the device to reset, securely erase all data, connect to Wi-Fi, enroll into MDM, and get back to the Home Screen, ready to be used.

How

With FileWave 15.5.0 support of Return To Service was added for tvOS. To use Return To Service open Remote Wipe dialog for tvOS device. Checkbox Return To Service allows to Servicespecify optionswhether feature should be enabled or disabled. It can be checked only if Remove Activation Lock checkbox is checked as well. The feature can be used only if there is at least one configured Wi-Fi profile (fileset containing Network payload with Network Interface “Wi-Fi“). Available Wi-Fi profiles are nowdisplayed availableon forcombobox. Apple TVs (tvOS 18+) ; thisThis allows Wi-Fi only Apple TVs to have zero-touch wipe and re-enroll process.

If you use Ethernet for your AppleTV devices you can still use Return To Service, but you'll essentially send a WiFi profile to them that the device won't use since Ethernet is connected. 

What happens on the device?

If Return To Service is enabled on FileWave side and then Wipe Device button is pressed, the device will be wiped and then connected to the Wi-Fi network specified in selected Wi-Fi profile without asking password. Also MDM profile will remain on the device, there will be no need for it to re-enroll in MDM.

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