Customer Success

Customer Success is yourthe globalteam to contact when you are not sure where to start. If you have questions about renewals, licensing, account contacts, or which FileWave team can help, send us a note and we will point of contact throughout the lifecycle of your FileWave relationship. Whether you need help with renewals, license expansion, account questions, or getting connected toin the right FileWave team, we are here to help.direction.

OurA teamgood supportsfirst customersstop across regions and time zones and can help coordinateis the right next step for your environment, goals, and business needs.

The FileWave Customer Resource Center. isBookmark a useful page to bookmarkit for FileWave news, softwarecurrent releases, events, support links, training,training options, and other customerresources resources.customers use regularly.

HowWhen to contact Customer Success

Reach out to Customer Success canfor help

Customer Success can assist with:

• renewals and subscription questions
• expansion ofadding licenses andor generaldiscussing account growth discussions
• updating support contacts andor account information
• connectingfinding youthe withright path for Professional Services andor Training
• guidancelearning onmore offerings such asabout FileWave Assist andor FileWave Continuity
• routinggetting yourouted to the right FileWave resource forwhen strategic,you commercial,are ornot lifecyclesure needswho owns the request

For break/fix technical issues, please contact Customer Technical Support. is the fastest route.

For strategicplanned projects,work such as onboarding, migrations, training, architecture reviews, or other service-led engagements,projects, Customer Success can connect you with Professional Services & Training.

📨Email Customer Success at customer.success@filewave.com.

You

Atmay somealso organizations,see FileWave use the term Customer Experience (CX). In this context, CX and Customer Success (CS) referpoint to the same function.customer-facing team.