Customer Technical Support

Customer Technical Support is the right place for break/fix issues with FileWave. If something is not working as expected, you need help troubleshooting an error, or service is disrupted, our Support team is here to help.

How to contact Support

We recommend using the Support Portal or email so your issue can be described clearly and routed correctly.

• Support Portal: support.filewave.com
• Email: help@filewave.com
• Phone North America: +1 (463) 238-3614
• Phone Switzerland: +41 71 539 26 38

Only listed Support Contacts can open support cases. If your support contact list needs to be updated, please contact Customer Success.

What Technical Support covers

Technical Support primarily handles break/fix issues, including:

• product behavior that is not working as expected
• troubleshooting errors or failed operations
• service disruptions
• diagnosing issues and helping restore normal operation

What to use for non-break/fix help

If you need strategic guidance, migrations, health checks, architecture reviews, training, or other service-led work, please contact Professional Services & Training.

If you need renewals, license expansion, support-contact updates, or general account/lifecycle help, please contact Customer Success.

If you want peer discussion, events, or a community space to connect with other FileWave users, visit the FileWave Discord Server.

For troubleshooting tools and downloads used by Support, see FileWave Support Resources.