Apple Manual Enrollment
Not able to use DEP?
Apple's Device Enrollment Program is great but you may find that all or some of your devices aren't showing in Apple School Manager or Apple Business Manager. Devices are usually excluded because they were not purchased directly from Apple or an Authorized Reseller. iOS device capable of running iOS 11+ can be manually added to your ASM/ABM account but unfortunately this not yet an option for macOS. This section covers several manual enrollment methods and why you might need to leverage them.
Add iOS devices to ASM/ABM using Apple Configurator 2
If you have an iOS 11+ or tvOS 11+ device that was not originally purchased from Apple or an Apple Authorized Reseller, you can manually add the device to ASM/ABM using Apple Configurator 2. Please first review Apple's documentation here followed by FileWave Knowledge Base article here for more FileWave-specific processes. Once the device has been added to ASM/ABM you can take advantage of DEP for any future enrollments of this device.
MDM enroll iOS or macOS using URL Enrollment
If you are unable to enroll devices using DEP, you can still MDM enroll an iOS or macOS device using FileWave's URL Enrollment method. This method is commonly used to allow an end-user to MDM enroll a previously configured device without the need for a Factory Reset. The one downside to this enrollment method is that the end-user will have the ability to remove the MDM Profile and unenroll their device from the FileWave MDM. This process also requires the macOS users to have Administrator privileges in order to install the MDM Profile.
If getting authentication required during enrollment, please review this section to learn how to disable URL enrollment authentication.
macOS URL Enrollment
Navigate to "https://yourfilewaveserver.domain.com:20443" using web browser of choice. Click the large "Enroll Device" button to download the MDM Enrollment Profile.
iOS URL Enrollment
Navigate to "https://yourfilewaveserver.domain.com:20443" using iOS Safari.
Click the large "Enroll Device" button to download the MDM Enrollment Profile.
If using a self-signed certificate, you will see an additional step to download certificate and manually trust.
If enrollment authentication is enabled, please authenticate.
"Allow" the Profile download, acknowledge the "Profile Downloaded" prompt, and navigate to "Settings".
Click the "Profile Downloaded" item from the "Settings" and click "Install".
Click "Install" again and "Trust" the "Remote Management" prompt.
Your iOS device is now MDM enrolled and you should see the "FileWave App Portal" on the Home Screen.
iOS User Enrollment (BYOD)
Starting with iOS 13, FileWave allows your end-users to enroll using User Enrollment. This is a new form of BYOD enrollment that allows your organization to deploy VPP applications to the devices while keeping other end-user data private from the MDM. This method also required the use of Managed Apple IDs configured in either Apple School Manager or Apple Business Manager.
For more in-depth information and setup of iOS User Enrollment, please consult the following FileWave Knowledge Base article iOS BYOD User Enrollment. This article contains a video walk though of the enrollment process along with the limitations of iOS User Enrollment.
Enroll non-MDM macOS Client
Enrolling a macOS device outside of the MDM is possible although it is unrecommended. To enroll a non-MDM macOS device into FileWave, you will need to simply install the FileWave Client PKG using a macOS Administrator account.
Features unavailable with non-MDM macOS enrollment
Features available with non-MDM macOS enrollment
Generate a custom FileWave Client PKG
