Removing Android Devices

Use this page when an Android Enterprise device should be wiped, reassigned, retired, or removed from FileWave. Android devices are synchronized through Google's Android Enterprise management path, so deleting the FileWave record alone is not enough if Google still considers the device managed.

Choose the right Android removal path

SituationRecommended path Device is being retired, sold, disposed of, or fully resetSend the wipe command, wait for the next Google sync/state change, then delete the device from FileWave and run Update Model. Device was erased locally or disappeared before FileWave sent a wipeDo not rely on deleting the FileWave record alone. Google may add it back during synchronization. Resolve the managed device state in Google/FileWave first, then delete it. Device is being reassigned inside the organizationWipe/reset the device as appropriate, but keep the management path active if the device should remain managed.

Wipe Deviceand

remove an Android device

Send athe Android wipe command to erase the device. OnRun Update Model if the command was sent from FileWave. Wait for the next Google sync,synchronization. theThe device should turn red in FileWave.FileWave Youwhen canGoogle thenreports deletethe changed state. Delete the device andfrom updateFileWave. Run Update Model again.

If the model.

Removing a device withoutcomes enrollment

back

If the device is erased locally orlocally, the FileWave Client is removed, or the FileWave record is deleted before the Android Enterprise state is cleaned up, FileWave and Google domay notstill know thatconsider the device is gone.managed. Deleting it from FileWave can look successful at first, but Google willcan add it back on the next synchronization.

Use the same cleanup path: resolve the Android Enterprise device state, send the Wipewipe command,command when possible, wait for the next Google synchronization,synchronization state, then delete the device once FileWave shows it turnsis redready into FileWave.remove.

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