iOS Guided Access
Description
Guided Access is a local equivalentApple feature that keeps an iPhone, iPad, or iPod touch in one app and can limit touch input to selected areas of the screen. It is similar in outcome to Single App Mode, whichbut providesit someis additionalconfigured features,locally e.g.on selectthe areadevice ofand screen available. Additionallyuses a local passcode is required. passcode.
Use Guided Access with iPhone, iPad, and iPod touch
Problem
ThisThe Guided Access passcode is a local passcodeto andthe device. MDM cannot beread, controlledreset, byor MDM.manage Onceit. set, withoutIf the passcode there is nolost, waythe touser locallycannot exit Guided Access.Access locally.
Solution
DespiteFileWave MDMcannot having no control over Guide Access, it is still possible to disablemanage the Guided Access, without theAccess passcode, throughbut MDM.an ThisMDM command can be achieved ininterrupt a couplestuck Guided Access state. Use one of ways:these options:
- Associate a Single App Mode profile through MDM
- Set the device into Lost Mode
By providing aA Single App Mode profile tooverrides Guided Access while the device, MDM willassociation overruleis Guidedpresent. Access.After Onyou removal ofremove the Single App Mode Associationassociation fromand MDM,update the model, the device willcan be backreturn to normal app use.
Setting Lost Mode shouldcan have thea samesimilar impact.effect. OnceAfter Lost Mode is de-activated,deactivated, againverify that the device willis beusable backagain.
Quick answer: if an iPad or iPhone is stuck in Guided Access and no one knows the passcode, use FileWave to normalsend Single App Mode or Lost Mode through MDM so you can regain control without the local passcode.