iOS Guided Access

Description

Guided Access is a local Apple feature that keeps an iPhone, iPad, or iPod touch in one app and can limit touch input to selected areas of the screen. It is similar in outcome to Single App Mode, but it is configured locally on the device and uses a local passcode.

Use Guided Access with iPhone, iPad, and iPod touch

Problem

The Guided Access passcode is local to the device. MDM cannot read, reset, or manage it. If the passcode is lost, the user cannot exit Guided Access locally.

Solution

FileWave cannot manage the Guided Access passcode, but an MDM command can interrupt a stuck Guided Access state. Use one of these options:

1. Associate a Single App Mode profile through MDM
2. Set the device into Lost Mode

A Single App Mode profile overrides Guided Access while the MDM association is present. After you remove the Single App Mode association and update the model, the device can return to normal app use.

Lost Mode can have a similar effect. After Lost Mode is deactivated, verify that the device is usable again.

Quick answer: if an iPad or iPhone is stuck in Guided Access and no one knows the passcode, use FileWave to send Single App Mode or Lost Mode through MDM so you can regain control without the local passcode.

Related Content

• MDM Lost Mode (Apple)