TeamViewer: Frequently Asked Questions
What
This FAQ covers common questions about using TeamViewer isthrough a powerful, and many-faceted tool, so you are bound to have some questions.FileWave.
FAQ
Q: Can you open multiple TeamViewer sessions simultaneously?at the same time?
A: Yes, indeed.Yes.
Q: What happens if you try to open a session to a device that is offline?
A: Nothing, basically. The admin computer will trytries to start the session, but the remote device can'tcannot answer. Eventually, theThe request willeventually timetimes out.
Q: There are several thingsCan the end-user hasapproval to do to allow a session. Can thosesteps be skipped?
A: ForNot for attended access,access. no...theThe remote user must accept and allow the session. For unattended access, withthose properprompts setupcan be avoided only if unattended access was set up ahead of time yes.time.
Q: I already own some TeamViewer licenses. Can I use those with FileWave?
A: No. TeamViewer All licenses for using TeamVieweruse through FileWave areis coordinated through FileWave licensinglicensing. aloneFileWave however we dodoes not haveuse a separate license key or anythinga special about the TeamViewer clientclient, so if you have licensed installs of TeamViewer then FileWave willcan connect to TeamViewer installs whether those no matter if theyinstalls are licensed separately or unlicensed.not.
Q: Can I get more TeamViewer capacity than the license that was included with my FileWave server?
A: OurYes. The FileWave Customer Experience team can work with you on ahelp quote for the additional licenses. You can reach the team atContact Customer.experience@filewave.com.