TeamViewer: Frequently Asked Questions

What

This FAQ covers common questions about using TeamViewer through FileWave.

FAQ

Q: Can you open multiple TeamViewer sessions at the same time?
A: Yes.

Q: What happens if you try to open a session to a device that is offline?
A: The admin computer tries to start the session, but the remote device cannot answer. The request eventually times out.

Q: Can the end-user approval steps be skipped?
A: Not for attended access. The remote user must accept and allow the session. For unattended access, those prompts can be avoided only if unattended access was set up ahead of time.

Q: I already own TeamViewer licenses. Can I use those with FileWave?
A: No. TeamViewer use through FileWave is coordinated through FileWave licensing. FileWave does not use a separate license key or a special TeamViewer client, so FileWave can connect to TeamViewer installs whether those installs are licensed separately or not.

Q: Is TeamViewer through FileWave licensed per device or per technician?
A: TeamViewer through FileWave is licensed per technician. The license controls which technicians can start TeamViewer sessions from FileWave; it is not based on the number of managed devices.

Q: Do end users need their own TeamViewer license?
A: No. The licensing applies to the technician starting the session from FileWave, not the end user receiving support.

Q: Can I add more TeamViewer technician licenses to FileWave?
A: Yes. TeamViewer access through FileWave is licensed per technician, not per managed device. If you need additional technician licenses, contact the FileWave Customer Success team at customer.success@filewave.com.