TeamViewer integration overview
What
TeamViewer was included in version 14.6 as a technical preview and in 14.7 is now a completed implementation, including unattended access. FileWave's TeamViewer isintegration astarts permanentremote replacementsupport sessions for ourmanaged devices. It replaced the legacy Observe Client functionality,workflow whichand willsupports beattended removedor inunattended versionaccess 14.8. TeamViewer gives us a much greater feature set across more operating systems, so we are thrilled to add it towhen the repertoire!platform setup and FileWave Client permissions allow it.
When/WhyWhen to use it
We'll useUse TeamViewer primarilywhen whenevera wetechnician needneeds to gainview or control a remote accessdevice for support. TeamViewer licensing is assigned to atechnicians, not to each managed device inor theend field so that we can see it "hands-on", while we are actually "hands very far away".user.
HowBefore you start
ThereComplete arethe several setup-related items we'll need to take care of before we can use TeamViewer,setup and we'llpermission go through them in ordersteps in the related TeamViewer articles foundbefore below.starting Therea aresession. The TeamViewer course in FileWave Foundry also videos located incovers the Foundryworkflow. here: https://foundry.filewave.com/course/view.php?id=19 (NOTE: When loggingSign in to the Foundry makethrough sureFileWave toSSO "Loginwhen via SSO")prompted.