TeamViewer: iOS/iPadOS Client Setup

What

FileWave'sQuick answer: For iPhone and iPad remote support, plan for the FileWave Kiosk app, TeamViewer integrationQuickSupport, requiresa endpointtechnician prerequisitesworkstation onrunning eachTeamViewer, supportedand platform.Apple i(Pad)OSuser isapproval relativelyfor simplisticscreen though.control.

When/Why

Requirements:

• FileWave Kiosk App (as ofapp. Kiosk V2,V2 thisinstalls isit installed automatically).automatically.
• TeamViewer QuickSupport Appapp (availablefrom throughthe App Store andStore, deployable through MDM with VPP)VPP.
• A supported FileWave 14.7and forTeamViewer full,integration allowedconfiguration. Available view/control (Amount of options will vary perby OSApple Vendorplatform and OS type)version.
• Permissions.  (Apple devices require userUser approval for Screenscreen Control).control. Apple requires this for user privacy.

User Approval is an Apple requirementrequires forthe user to approve screen control on iOS/iPadOS devices. FileWave and TeamViewer cannot bypass that privacy protectionprompt.

i(Pad)OSOlder withFileWave olderdeployments versionsmay ofstill FileWave,have requiredmanually deployed the FileWave Kiosk AppIPA. IPAIn becurrent deployedKiosk toV2 devices,deployments, whichFileWave may be downloaded frominstalls the relevantKiosk Downloadapp Pages and deployed through FileWave.automatically.

How

TeamViewer Full Application

The technician's computer used to view/control devices will requireneeds the full version of TeamViewer andapplication, may be downloadedavailable from the TeamViewer site:download pages:

• Windows: https://www.teamviewer.com/en-us/download/windows/
• macOS: https://www.teamviewer.com/en-us/download/mac-os/

TeamViewer QuickSupport

DevicesThe requireiPhone theor iPad needs TeamViewer QuickSupport version, available from the App Store:

• TeamViewer QuickSupport App Store Link
• If searching for the App, e.g in Apple Business or School Manager, the App ID is: 661649585

TeamViewer QuickSupport is a free App.  

Any ofDeploy the aboverequired mayapps bethrough deployedFileWave tobefore devicestesting asremote Filesets.support.

Always consider testingTest on a smallersmall subsetdevice ofgroup devices,before prior to massbroad deployment.

Use of TeamViewer through FileWave requires ana TeamViewer license assigned TeamViewer licence to athe FileWave Administratoradministrator throughwho starts the session in Manage Administrator Preferences. Only assigned FileWaveadministrators Administrators will have the option tocan control devices.