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TeamViewer: iOS/iPadOS Client Setup

What

For iPhone and iPad remote support, plan for the FileWave Kiosk app, TeamViewer QuickSupport, a technician workstation running TeamViewer, and a user available to approve the session and start screen sharing.

When/Why

Requirements:

  • FileWave Kiosk app. Kiosk V2 installs it automatically.
  • TeamViewer QuickSupport app from the App Store, deployable through MDM with VPP.
  • A supported FileWave and TeamViewer integration configuration. On iPhone and iPad, this workflow provides screen viewing, not remote control.
  • A user present at the device to approve the session and start the screen broadcast.

The user must approve the session and start the broadcast on the iPhone or iPad. The technician can then view the screen and guide the user, but cannot tap or control the device remotely. FileWave and TeamViewer cannot accept these prompts for the user.

Older FileWave deployments may still have manually deployed the FileWave Kiosk IPA. In current Kiosk V2 deployments, FileWave installs the Kiosk app automatically.

How

TeamViewer Full Application

The technician's computer needs the full TeamViewer application, available from the TeamViewer download pages:

TeamViewer QuickSupport

The iPhone or iPad needs TeamViewer QuickSupport from the App Store:

TeamViewer QuickSupport is a free App.  

Deploy the required apps through FileWave before testing remote support.

Test on a small device group before broad deployment. Follow the iOS/iPadOS session walkthrough with the user: confirm that QuickSupport opens, the user can accept the session and start the broadcast, and the technician can see the screen.

Before testing, assign a TeamViewer license to the FileWave administrator who will start the session and confirm that the administrator has permission to start remote sessions. A license does not enable remote control of an iPhone or iPad.

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