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TeamViewer: iOS/iPadOS Client Setup

What

FileWave's TeamViewer integration requires endpoint prerequisites on each supported platform.  i(Pad)OS Inis futurerelatively versions,simplistic we may embed some of these prerequisites, but at this time we erred on the side of letting you control the elements.  So, slightly more work but much greater control.though.

When/Why

We'll

Requirements:

need
    to meet prerequisites for iOS/iPadOS mobile devices for TeamViewer to work seamlessly.  We'll need the new
  • FileWave Kiosk IPA*App deployed,(as andof we'llKiosk probablyV2, wantthis tois pushinstalled outautomatically).
    • the
  • TeamViewer QuickSupport application as well. App (Technically,available the TeamViewer QSthrough App can be run or installed by the customer, but pre-deploying makes the experience much more seamlessStore and avoidsdeployable issuesthrough MDM with licenses,VPP)
    • etc.) The
  • FileWave server must be at least 14.7 for fullfull, functionality.allowed control (Amount of options will vary per OS Vendor and OS type)
  • Permissions.  (Apple devices require user approval for Screen Control).  

User Approval is an Apple requirement for user privacy protection

Note:i(Pad)OS with Manyolder versions of youFileWave, probably currently only employrequired the WebFileWave ClipKiosk version of the Kiosk, but TeamViewer will only work with theApp IPA versionbe ofdeployed theto kioskdevices, becausewhich we must have an application on the device that can receive a push notification.  The IPA canmay be downloaded from the mainrelevant FileWaveDownload downloadPages page.and deployed through FileWave.

How

TeamViewer Full Application

TeamViewer’sThe computer used to view/control devices will require the full applicationversion forof WindowsTeamViewer canand may be founddownloaded here:from the TeamViewer site:

will

TeamViewer needQuickSupport

to

Devices run that onrequire the deviceQuickSupport thatversion, runsavailable from the FileWaveApp Administrator console or WebAdmin. For your clients, the below steps discuss the deployment.Store:

The

    most recent FileWave Kiosk IPA is included on the FileWave download pages, which you can find here:
  • Downloads

    The TeamViewer QuickSupport appApp canStore beLink

    • found
  • If searching for the App, e.g in Apple Business or School Manager, the iTunesApp appID storeis: here,661649585
    • and
of

TeamViewer course,QuickSupport you'llis want to buy licenses (a free app)App.  through your ASM or ABM portal before attempting to distribute.

BothAny of the above canmay be pusheddeployed liketo anydevices normalas Apple MDM Fileset/Payload in the native or web administrator consoles.Filesets.

Note:Always Althoughconsider the deployment of these apps is simple, and you'll probably eventually want to deploy both to all devices, it is ALWAYS best practice to testtesting on a smaller setsubset of devicesdevices, initiallyprior beforeto youmass deploydeployment.

en

Use masse.of TeamViewer through FileWave requires an assigned TeamViewer licence to a FileWave Administrator through the Manage Administrator Preferences.  Only assigned FileWave Administrators will have the option to control devices.

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