TeamViewer: Licensing Overview

What

The use of TeamViewer within FileWave is limited by the permissions of the particular administrator, and by the number of available TeamViewer licences within the account.

When/Why

A FileWave Administrator must have an assigned TV licence to action Remote Client sessions.  Each licence is assigned 6 months at a time.

Licences must be associated to single Administrators and not groups.  Name of Administrator must match exactly.  

Details may be found in our assignment page on this topic: TeamViewer: Assigning Licenses

Example

Consider a setup with 2 licences.

Assign a licence to bsmith.  One month later another assign the other licence to pparker.

At this point in time, in another 5 months the licence granted to bsmith may be assigned to a different FileWave Administrator, but 6 months must pass before the licence granted to pparker may be re-assigned.

Given this, be very careful with licence assignments.  Each customer will have at least 1 TeamViewer licence to work with.  Additional licences are available for purchase for additional admins.

How

To actually assign a TeamViewer licence to an admin, you'll use the Native Administrator → Assistants → Manage Administrators menu.  You can also see how many licences you have in that same settings area. Specific instructions for licence assignment can be found here.