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TeamViewer: Windows Client Setup

What

FileWave's TeamViewer integration requires endpoint prerequisites on each supported platform.  In future versions, we may embed some of these prerequisites, but at this time, we erred on the side of letting you control the elements.  So, slightly more work but much greater control.

When/Why

We'll need to meet prerequisites for Windows client devices for TeamViewer to work seamlessly. (Technically, the TeamViewer App can be run or installed by the customer, but pre-deploying makes the experience much more seamless and avoids issues with administrative rights, etc.) We'll need the following: 

    FileWave server to be upgraded to at least 14.7 (14.6 is permitted but was a technical preview)

    FileWave client to be upgraded to at least 14.7 (14.6 is permitted but was a technical preview and unattended access won't be present)

    TeamViewer Pre-Requisites are met, ensuring that clients are set to allow remote control

    TeamViewer full client installed where you run FileWave Central (Native) or Anywhere (Web)

    TeamViewer Host application is bundled in the Fileset and is required for pre-configuration by way of a 'tvopt' file

    The host version of TeamViewer does not provide the ability for users to control other devices. 

    How

    FileWave Client

    The most recent FileWave client is always included on the FileWave download pages, which you can find here: Downloads

    Remember to always use the client updater Fileset to update your clients.  Do NOT push the FileWave client MSI to upgrade Windows clients.

    TeamViewer

      TeamViewer’s full application for Windows can be found here: https://www.teamviewer.com/en-us/download/windows/ For macOS here: https://www.teamviewer.com/en-us/download/mac-os/ You will need to run that on the device that runs the FileWave Administrator console or WebAdmin. For your clients, the below steps discuss the deployment of TeamViewer Host.

      The installer is actioned with scripts configured to ensure the installation is silent, including:

        Disabling the prompt to configure Unattended Access

        Removing the desktop icon

        TeamViewer Host MSI download requires an account with TeamViewer.  FileWave includes the MSI within the Fileset, but this should not be exported and redistributed.  FileWave will aim to update the Fileset periodically to include newer versions of TeamViewer.

        Choose an embedded TeamViewer Fileset:
        Note that you only need one of the below, but we may offer several versions in case you need an older version.

          ↓ Windows FileWave Download.png

        15.40.8.0
          ↓ Windows FileWave Download.png

        15.30.3.0

        Disassociation of the Fileset will uninstall TeamViewer Host with a pre-uninstallation script.

        Customization

        The Fileset provided has an example 'tvopt' file, which will customize the installation if left as is.  If no customization is desired, this file may be removed.  Alternatively, it is possible to upload an alternate 'tvpopt; file, preset as desired.

        Example file 'example.custom.tvopt' highlighted in the image.  Add a built file into the same directory called 'custom.tvopt' to override this; the 'example.custom.tvopt' may be left behind or removed.

        TV_Fileset_Contents.png

        Create Custom 'tvopt'

        Follow the example instructions below to create a TeamViewer Host custom settings file for enforcement at the time of installation.

        The TeamViewer Host app can be customized and secured to:
          * Prevent users from connecting to their own devices remotely. Connections will only be possible via FileWave
          * Blocking users from editing the settings by protecting them with a password.

        For example, to secure the TeamViewer Host app and export its settings:

          Install the TeamViewer Host component on a test device.

          Launch it from the TeamViewer icon in the system tray, edit the settings and set the following options:

            Security > Random password (for spontaneous access) > Password strength=Disabled (no random password)

            Advanced > TeamViewer options > Changes require administrative rights on this computer

              Set Options/Confirm password fields

              Click the Export button at the bottom of the Advanced options sections on the right. Save it as 'custom.tvopt'.

                Check Export user-specific settings as default for all users

                Drag the 'custom.tvopt' file into the Fileset within the same directory as the current example file and installer MSI

                Test before deploying en masse

                TeamViewer also provides guidance here on mass deployment that may be helpful: https://community.teamviewer.com/English/kb/articles/39639-mass-deployment-on-windows

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