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ADE Troubleshooting

Apple Automated Device Enrollment Program(ADE) (DEP)formally known as DEP, is a service provided by Apple that allows organizations to easily deploy and manage iOS, iPadOS, macOS, and tvOS devices. It streamlines the initial setup and configuration process for large-scale device deployments, making it easier for businesses, educational institutions, and other organizations to integrate Apple devices into their workflows.

Correct DEPADE Workflow

Figure 1.1 - DEPADE Workflow
  1. Device activates to apple (see ports: Default TCP and UDP Port Usage)
    1. Devices is not in DEPADE - Apple responds with done - Setup Assistant skips enrollment
    2. Devices is in DEPADE - Apple responds with enrollment ownership info
  2. Apple sends the DEPADE profiles to the device (See: Working with Apple’s Automated Device Enrollment Program (DEP)ADE))
  3. Devices installs the DEPADE profile which makes it reach out to FileWave MDM server
  4. Device MDM enrolls enrolls 
  5. (if macOS) Devices then installs the macOS PKG

Things to Test

Check the connectivity

You can download a FileWave port testing tool from https://supportresources.filewave.com/

  • Get a devices (like a laptop) onto the same wifi devices enroll with with 
  • Try enrolling iOS/iPadOS devices with ethernet or a mobile hotspot to see if the network restrictions are doing something to block traffic.

You can get devices to join ethernet by creating an adapter using

  • Apple's "Lightning to USB 3 Camera Adapter" (the one with a female USB and another lightning port)
  • Apple's "Apple USB Ethernet Adapter"
  • A USB charger suppling 2+ amps of power

Plug in the device and make sure you get a link light.

Check the profile

Because these profiles are stored with Apple for the devices, when new options become available in DEPADE profiles FileWave can't just auto-update existing ones. If you have upgraded your FileWave instance recently you might want to create a new one and change your auto assignment rules (Automatically Assign DEPADE profiles ). Do not duplicate an existing profile.

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