FileWave Discord Server

The FileWave Discord Server is our community space for customers who want to connect with other FileWave users, join live events, ask questions, and stay engaged between support cases.

If you used the Alliance Forums in the past, Discord now fills that role.

What you will find in Discord

The FileWave Discord community is a good place for:

• peer discussion with other FileWave admins
• product conversation and practical tips
• live events, demos, and community sessions
• Office Hours and other chances to ask questions in a more open forum

How to join

Join the FileWave Discord Server using the customer access linklink: below:

Join Discord .

If you are new to Discord, you can create a free account during the sign-up process.

Events and ongoing engagement

Check the events areas in Discord for upcoming sessions and community activity.

You can also view the full FileWave event schedule here:

Customer Event Schedule .

Which channel to use for what

Discord is greata good place for community discussion, learning, and staying connected.connected between support cases. If you are not sure where something belongs, this is the simple split:

For

break/fixUse technicalDiscord issues,for pleasecommunity contactdiscussion, event conversations, and informal questions with other FileWave admins. Use Customer Technical Support.

Forfor break/fix issues and troubleshooting when something is not working as expected.

Use Customer Success for renewals, license expansion, account questions, orand general lifecycle guidance,guidance. please contactUse CustomerProfessional SuccessServices & Training.

Forfor onboarding, migrations, training, health checks, orand other strategic service-led engagements,work.

please contact Professional Services & Training.