Customer Technical Support - Support Resources

FileWave Support Resources

Here you will find tools that you might use with Technical Support to troubleshoot issues. This page can be accessed via the short URL of https://go.filewave.com/supportresources

Port Tester

     

TeamViewer QuickSupport

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Keep in Mind!

On Windows the Port Tester uses VC++ which is included in both FileWave Central as well as Client, but if you run this tool on a device without any FileWave tools installed then you may need to download the x64 VC++ redistributable from here Latest supported Visual C++ Redistributable downloads and then the scanner will function without issue.