FileWave Support Resources
These are tools that you will use with Technical Support to troubleshoot issues and this page can be accessed via https://go.filewave.com/supportresources or https://supportresources.filewave.com.
TeamViewer QuickSupport
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Port Tester v16
On Windows you may need to download the latest supported Visual C++ Redistributable downloads and then the scanner will function without issue.
Debug Uploader Tool
The Debug Uploader Tool (UT) is a utility that runs on the server that will collect the debug information and securely upload it to support. This is a command run directly on a FileWave Server;
/usr/local/filewave/python/bin/python /usr/local/filewave/django/manage.pyc utUpdated TV URL: https://get.teamviewer.com/r6bwpyh
3 Comments
Re: The Port Tester here is updated to match the ports used by FileWave 16.
Yay!!!
In reply to #1
:) You'll be even happier as the next updates will let the Port Tester have different ports if you tell it what version you are testing against. This will help us as ports change. We'll also have the ports in a config file that can be edited without having to recompile.
In reply to #2
Oh?! Yes, even WAY happier!! Thanks!