FileWave Support Resources

Here you will find tools that you might use with Technical Support to troubleshoot issues and this page can be accessed via https://go.filewave.com/supportresources 

The Port Tester here is updated to match the ports used by FileWave 16.

Port Tester

     

TeamViewer QuickSupport

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Keep in Mind!

On Windows the Port Tester uses VC++ which is included in both FileWave Central as well as Client, but if you run this tool on a device without any FileWave tools installed then you may need to download the x64 VC++ redistributable from here Latest supported Visual C++ Redistributable downloads and then the scanner will function without issue.