FileWave Support Resources
The Port Tester here is updated to match the ports used by FileWave 16.
Port Tester
On Windows the Port Tester uses VC++ which is included in both FileWave Central as well as Client, but if you run this tool on a device without any FileWave tools installed then you may need to download the x64 VC++ redistributable from here Latest supported Visual C++ Redistributable downloads and then the scanner will function without issue. |
TeamViewer QuickSupport
|
Debug Uploader ToolThe Debug Uploader Tool (UT) is a utility that runs on the server that will collect the debug information and securely upload it to support. This is a command run directly on a FileWave Server;
|
|
Note: On this page are tools that you will use with Technical Support to troubleshoot issues and this page can be accessed via https://go.filewave.com/supportresources or https://supportresources.filewave.com and both easy to remember URLs will come to this page.