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FileWave Support Resources

fwlogo2.png The Port Tester here is updated to match the ports used by FileWave 16.

Port Tester

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On Windows the Port Tester uses VC++ which is included in both FileWave Central as well as Client, but if you run this tool on a device without any FileWave tools installed then you may need to download the x64 VC++ redistributable from here Latestlatest supported Visual C++ Redistributable downloads and then the scanner will function without issue.

 TeamViewer QuickSupport

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Debug Uploader Tool

The Debug Uploader Tool (UT) is a utility that runs on the server that will collect the debug information and securely upload it to support. This is a command run directly on a FileWave Server;

 

/usr/local/filewave/python/bin/python /usr/local/filewave/django/manage.pyc ut

Note: On this page are tools that you will use with Technical Support to troubleshoot issues and this page can be accessed via https://go.filewave.com/supportresources or https://supportresources.filewave.com and both easy to remember URLs will come to this page.

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