FileWave Support Resources

~~The Port Tester here is updated to match the ports used by FileWave 16.~~

Port Tester v16

On Windows you may need to download the latest supported Visual C++ Redistributable downloads and then the scanner will function without issue.

TeamViewer QuickSupport

Debug Uploader Tool

The Debug Uploader Tool (UT) is a utility that runs on the server that will collect the debug information and securely upload it to support. This is a command run directly on a FileWave Server;

/usr/local/filewave/python/bin/python /usr/local/filewave/django/manage.pyc ut

Note: On this page are tools that you will use with Technical Support to troubleshoot issues and this page can be accessed via https://go.filewave.com/supportresources or https://supportresources.filewave.com and both easy to remember URLs will come to this page.