FileWave Support Resources

FileWave Support Resources collects tools that Customer Technical Support may ask you to use during troubleshooting.

This page is also available here:

• go.filewave.com/supportresources
• supportresources.filewave.com

TeamViewer QuickSupport

Use TeamViewer QuickSupport when a FileWave Support engineer asks for a remote support session.

• macOS download: TeamViewer QuickSupport for macOS
• Windows download: TeamViewer QuickSupport for Windows
• Direct TeamViewer link: get.teamviewer.com/r6bwpyh

Port Tester v16

Use Port Tester to validate FileWave connectivity during troubleshooting.

• macOS download: Port Tester v16 for macOS
• Windows download: Port Tester v16 for Windows

On Windows, you may need the latest supported Visual C++ Redistributable before the scanner will run correctly.

Debug Uploader Tool

The Debug Uploader Tool collects diagnostic information from a FileWave server and securely uploads it to Support. Run this only when FileWave Support asks you to do so.

/usr/local/filewave/python/bin/python /usr/local/filewave/django/manage.pyc ut

For help opening a case or working with these tools, see Customer Technical Support.