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FileWave Support Resources

TheseFileWave areSupport Resources collects tools that Customer Technical Support may ask you willto use withduring Technicaltroubleshooting.

Support to troubleshoot issues and this

This page canis bealso accessedavailable viahere:

    https://go.filewave.com/supportresources or https://supportresources.filewave.com.

    TeamViewer QuickSupport

    macOS.png.Use TeamViewer QuickSupport when a FileWave Support engineer asks for a remote support session.

      macOS download: windows.pngTeamViewer QuickSupport for macOS Windows download: TeamViewer QuickSupport for Windows Direct TeamViewer link: get.teamviewer.com/r6bwpyh

      Port Tester v16

      macOS.pngUse Port Tester to validate FileWave connectivity during troubleshooting.

        macOS download: windows.pngPort Tester v16 for macOS Windows download: Port Tester v16 for Windows

        On WindowsWindows, you may need to download the latest supported Visual C++ Redistributable downloads and thenbefore the scanner will functionrun without issue.correctly.

        Debug Uploader Tool

        The Debug Uploader Tool (UT)collects isdiagnostic information from a utility that runs on theFileWave server that will collect the debug information and securely uploaduploads it to support.Support. ThisRun isthis aonly command run directly on awhen FileWave Server;Support asks you to do so.

        /usr/local/filewave/python/bin/python /usr/local/filewave/django/manage.pyc ut

        For

        Updatedhelp TVopening URL:a case or working with these tools, see https://get.teamviewer.com/r6bwpyhCustomer Technical Support.

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