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FileWave Support Resources

FileWaveThese Support Resources collectsare tools that Customeryou will use with Technical Support may ask you to usetroubleshoot duringissues troubleshooting.

and

Thisthis page iscan alsobe availableaccessed here:

via
    https://go.filewave.com/supportresources or https://supportresources.filewave.com .

    TeamViewer QuickSupport

    UsemacOS.png. TeamViewer    QuickSupport when a FileWave Support engineer asks for a remote support session.windows.png

      macOS download: TeamViewer QuickSupport for macOS Windows download: TeamViewer QuickSupport for Windows Direct TeamViewer link: get.teamviewer.com/r6bwpyh

      Port Tester v16

      UsemacOS.png Port Tester to validate FileWave connectivity during troubleshooting.

        macOS download:     Port Tester v16 for macOSwindows.png Windows download: Port Tester v16 for Windows

        On Windows,Windows you may need to download the latest supported Visual C++ Redistributable downloads beforeand then the scanner will runfunction correctly.without issue.

        Debug Uploader Tool

        The Debug Uploader Tool collects(UT) diagnosticis a utility that runs on the server that will collect the debug information fromand securely upload it to support. This is a command run directly on a FileWave server and securely uploads it to Support. Run this only when FileWave Support asks you to do so.Server;

        /usr/local/filewave/python/bin/python /usr/local/filewave/django/manage.pyc ut

        ForUpdated helpTV opening a case or working with these tools, seeURL: Customerhttps://get.teamviewer.com/r6bwpyh Technical Support.

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