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Fileset Status Meanings

What

Fileset status values show where a Fileset is in the client deployment workflow. Use this reference when Client Info > Fileset Status or deployment reporting shows a status code or status text that needs explanation.

MDM and DDM Fileset details in FileWave 16.4

FileWave 16.4 expands Client Info > Fileset Status for Apple MDM and Declarative Device Management (DDM) Filesets. In addition to the status itself, the view can expose application metadata, profile information, asset or configuration details, and deployment-specific attributes for the selected row.

Version boundary: The expanded MDM/DDM details and direct troubleshooting navigation described here require FileWave Central and FileWave Server 16.4 or later. The status-code reference below remains useful for other Fileset deployment paths and earlier versions.

Review an MDM or DDM Fileset row

    Open the affected device in Client Info. Select Fileset Status. Select the application, profile, DDM configuration, or DDM asset row you need to investigate. Review the available details before deciding whether the status represents installation progress, an unmet requirement, a licensing problem, or a command/declaration failure. Where the row provides a context action, use it to open the associated MDM command in Command History or the corresponding DDM declaration. The action is shown only when that underlying object is available.

    Troubleshoot from the underlying object

      MDM application or profile: Inspect the associated command, response, timestamp, and any Apple error in Command History. A completed FileWave association does not by itself prove that the device accepted every MDM command. DDM configuration or asset: Open the corresponding declaration and compare the reported declaration state with the Fileset Status details. See DDM Configurations and DDM Assets. VPP/Apps and Books application: Confirm that an assignable license is available. In 16.4, a device without an available license is no longer presented as successfully associated; use the shortage status and license reporting to determine which application needs more licenses. Mixed results: Compare a successful device and failing device that receive the same Deployment. Differences in OS version, enrollment type, supervision, available licenses, or declaration state usually narrow the cause faster than repeatedly running Verify.

      Do not treat an informational status as a universal device-health verdict. Fileset Status, Command History, DDM declaration state, inventory, and the device’s actual installed configuration answer different parts of the troubleshooting question.

      Status reference

      The table below lists known Fileset status codes, their severity, the status text shown in Client Info, the deployment status category, and example ways to reproduce some statuses. Some statuses are platform-specific or only appear in certain deployment paths.

      Code

      Status Type

      Severity

      Fileset Status (Client Info)

      Deployment Status

      Available Platform(s)

      Steps to Reproduce

      0

      UNKNOWN_ERROR

      WARNING

      Fileset Error

      WARNING

         

      1

      STATUS_IDLE

      OK

      Idle

      REMAINING

       

      N/A

      2

      STATUS_FILESET_DOWNLOADING

      ACTIVITY

      Downloading: #%

      REMAINING

         

      3

      STATUS_FILESET_DOWNLOADED

      OK

      Downloaded

      REMAINING

         

      4

      STATUS_FILESET_ACTIVATED

      OK

      Installed as dependency

      Installed via Kiosk

      Active

      COMPLETED

      macOS

      Windows

       

      5

      STATUS_FILESET_MADE_PASSIVE

      OK

      Passive

      COMPLETED

       
      1. Create and associate a fileset to a client
      2. Edit the association to make the files passive in the near future
      3. Update Model
      4. Check Client Info > Filesets Status at time when fileset is to be made passive

       

      1. Create Deployment with an Exclusion; you may see the Passive Status prior to showing Excluded.

      6

      STATUS_FILESET_DELETED

      OK

      Deleted

      COMPLETED

      iOS

      Easiest to see with iOS

      1. Create an iOS App Store fileset
      2. Associate the fileset to an iOS client
      3. Update Model
      4. After app installs and Client Info > Filesets Status shows 'Installed Successfully', delete the app from the device
      5. Close and reopen Client Info (triggers MDM commands)
      6. Open Client Info > Filesets Status for the client

      7

      STATUS_FILESET_INSTALLED_SUCCESSFULLY

      OK

      Installed successfully

      COMPLETED

      iOS

       

      8

      STATUS_FILESET_INSTALL_FAILURE

      WARNING

      Install failed

      ERROR

         

      9

      STATUS_FILESET_DISK_FULL

      WARNING

      Disk full

      ERROR

       
      1. Create a massive dummy file on the client to eat up disk space
        1. Windows: fsutil file createnew FILENAME BYTES
        2. macOS: mkfile -n SIZE[b|k|m|g] FILENAME
      2. Create another massive dummy file on the Admin to use in fileset
      3. Create an Empty fileset and add the dummy file
      4. Associate the fileset to a client
      5. Update Model & perform Verify for client

      10

      STATUS_FILESET_INSTALLER_RUNNING

      ACTIVITY

      Installer running now

      REMAINING

         

      11

      STATUS_FILESET_ERROR

      WARNING

      iOS: Please log in to your iTunes Store account

      Desktop: Error: 4

      ERROR

       

      Now only see "Error: 4" if setting last_status for fileset to 11 manually in admin.user_status table

       

      Steps (iOS)...

      1. Do not sign into iTunes on an iOS client
      2. Create an App Store fileset
      3. Associate the fileset to an iOS client
      4. Update Model
      5. On the client, tap 'Cancel' when prompted to sign into iTunes

      13

      CANT_LOAD_DATA_FILE_FROM_SERVER_ERROR

      WARNING

      Error while downloading from server

      WARNING

       

      Note: Only have seen 'Fileset Error'

      14

      STATUS_FILESET_ASSOCIATED

      IGNORE

      Associated

      REMAINING

      macOS

      Windows

      Android

      iOS

      1. Create any type of fileset
      2. Associate the fileset to a client
      3. Update Model
      4. Open Client Info > Filesets Status for client before client gets new model

      15

      BOOSTER_SERVER_DISK_FULL_STATUS

      ERROR

      Booster/Server disk full

      ERROR

         

      16

      STATUS_FILESET_INSTALLATION_CANCELLED

      WARNING

      Installation cancelled by the user

      COMPLETED

      Android

      Easiest to see with Android

      1. Create an APK fileset
      2. Associate the APK with an Android client
      3. Update Model
      4. On the Android device, tap [Cancel] when prompted to install the APK

      17

      STATUS_FILESET_INSTALLER_OUTDATED

      WARNING

      Fileset install failed, a more recent version is installed

      ERROR

         

      18

      STATUS_FILESET_UNINSTALLER_RUNNING

      ACTIVITY

      Uninstaller running now

      REMAINING

         

      19

      STATUS_FILESET_UNINSTALL_FAILURE

      WARNING

      Uninstall failed

      WARNING

         

      21

      ACTIVATING_STATUS

      ACTIVITY

      Activating

      REMAINING

         

      22

      STATUS_FILESET_SCRIPT_FAILED

      WARNING

      Script execution failure

      ERROR

         

      23

      STATUS_INVENTORY_ONLY_CLIENT

      WARNING

      Not installed: client is inventory only

      COMPLETED

         

      25

      STATUS_IN_KIOSK_UNINSTALLED

      OK

      Excluded from Kiosk (Dependency)

      Available in Kiosk

      COMPLETED

      macOS

      Windows

       

      -52

      PLEASE_REBOOT_RESULT

      ACTIVITY

      Waiting for user to log out

      REMAINING

      macOS

      Windows

       

      -51

      FAILED_TO_LOGOUT_RESULT

      ACTIVITY

      Waiting for user to log out

      REMAINING

      macOS

      Windows

       

      -50

      WAITING_FOR_USER_TO_LOGIN_RESULT

      ACTIVITY

      Waiting for user to log in

      REMAINING

      macOS

      Windows

       

      99

      FILESET_PRIORITY_ERROR

      ACTIVITY

      Waiting for higher priority filesets

      REMAINING

       
      1. Create 2 filesets A and B
      2. In Fileset Properties set fileset A's Installation Priority to Highest, and fileset B's to Lowest
      3. Select fileset A an click the [Scripts] button in Filesets view
      4. Create a script under 'Activation Scripts' that will cause a wait
        1. e.g. for batch, add a PAUSE
      5. Associate filesets A and B with a client
      6. Update Model & perform a Verify for client

      98

      FILESET_REQUIREMENTS_ARCH_ERROR

      INFO

      Requirements not met: architecture

      COMPLETED

       
      1. Create a fileset that allows setting Requirements
      2. In Fileset Properties > Requirements, check the box for 'Architecture' and (un)select options that would make fileset fail to install on client
      3. Associate fileset to a client
      4. Update Model & perform Verify for client

      97

      FILESET_REQUIREMENTS_VERSION_ERROR

      INFO

      Requirements not met: system version

      COMPLETED

       
      1. Create a fileset that allows setting Requirements
      2. In Fileset Properties > Requirements, check the box for 'System Version' or 'Platform' and (un)select options that would make fileset fail to install on client
      3. Associate fileset to a client
      4. Update Model & perform Verify for client

      96

      FILESET_REQUIREMENTS_MEMORY_ERROR

      INFO

      Requirements not met: insufficient memory

      COMPLETED

       
      1. Create a fileset that allows setting Requirements
      2. In Fileset Properties > Requirements, check the box for 'Min. Memory' and set the minimum memory (in MB) to greater than the total memory for a client
      3. Associate fileset to a client
      4. Update Model & perform Verify for client

      95

      FILESET_REQUIREMENTS_SCRIPT_ERROR

      INFO

      Requirements not met: script

      COMPLETED

       
      1. Create a fileset that allows adding Scripts
      2. Click the Scripts button and Create a script under 'Requirement Scripts'
      3. Have the script exit with a failure (exit 1)
      4. Associate fileset to a client
      5. Update Model & perform Verify for client

      666

      FILESET_REMOTE_WIPE_EXECUTED

      ACTIVITY

      Remote wipe executed

      REMAINING

         

      -5

      WAITING_FOR_BOOSTER_RESULT

      ACTIVITY

      Waiting for booster

      REMAINING

         

      -32

      NETWORK_GENERIC_ERROR

      WARNING

      Network error

      ERROR

         

      -149

      FAILED_CRC_CHECK_ERROR

      ERROR

      Failed CRC validation

      ERROR

         

      101

      MAC_APP_STORE_FATAL_ERROR

      WARNING

      Mac App Store license fatal error

      ERROR

         

      102

      MAC_APP_STORE_LICENSE_ASSOCIATED

      IGNORE

      Mac App Store license associated

      REMAINING

         

      103

      MAC_APP_STORE_NOT_ENOUGH_LICENSES

      WARNING

      Not enough Mac App Store VPP license

      WARNING

         

      104

      MAC_APP_STORE_VPP_USER_NOT_ASSOCIATED

      WARNING

      User needs to accept the invite to the organization with a valid iTunes account

      REMAINING

         

      105

      MAC_APP_STORE_NO_LICENSE_NEEDED

      WARNING

      No VPP license associated to this fileset

      REMAINING

         

      106

      MAC_APP_STORE_NO_VPP_USER

      WARNING

      No VPP user for this application's VPP token associated to the device

      WARNING

         

      107

      MAC_APP_STORE_VPP_USER_RETIRED

      WARNING

      VPP user is retired

      WARNING

         

      108

      MAC_APP_STORE_NO_VPP_TOKEN

      WARNING

      No VPP token associated to this fileset

      WARNING

         

      109

      MAC_APP_STORE_INSTALLED

      OK

      Installed via Mac App Store

      COMPLETED

         

      110

      MAC_APP_STORE_INSTALLING

      ACTIVITY

      Installing via Mac App Store (can take some time)

      REMAINING

         

      111

      MAC_APP_STORE_ASSET_NO_DEVICE_ASSIGNABLE

      WARNING

      VPP license for asset can not be assigned to a device

      WARNING

         

      112

      MAC_APP_STORE_NOT_VPP_APP

      WARNING

      Not a VPP application

      Fileset Error

      WARNING

       

      Note: Only have seen 'Fileset Error'

      130

      DEPENDENCIES_DOWNLOAD_FAILED

      WARNING

      Download of dependency fileset failure

      ERROR

       
      1. Create 2 Empty filesets, A & B
      2. Make B a dependency of A
      3. Set the Requirements on B such that it will fail
      4. Associate A with a client
      5. Update Model & perform Verify for client

      131

      DEPENDENCIES_ACTIVATION_FAILED

      WARNING

      Activation of dependency fileset failure

      ERROR

         

      132

      DEPENDENCIES_PASSIVE_FAILED

      WARNING

      Failed to make dependencies passive

      WARNING

       

      Note: Only have seen 'Fileset Error'

      133

      DEPENDENCIES_DELETE_FAILED

      WARNING

      Failed to delete dependencies

      WARNING

       

      Note: Only have seen 'Fileset Error'

      134

      DEPENDENCIES_UPDATE_FAILED

      WARNING

      Update of dependency fileset failure

      ERROR

         

      135

      DEPENDENCIES_LOGOUT_FAILED

      ACTIVITY

      Waiting for user to log out to install dependency

      REMAINING

         

      136

      DEPENDENCIES_FAILED

      WARNING

      Dependency fileset failed

      WARNING

         

      210

      FILESET_REQUIREMENTS_OK_SKIP_INSTALL

      OK

      Skipped

      COMPLETED

         

      220

      FILESET_REQUIREMENTS_ERROR_STOP_TRYING

      INFO

      Requirements not met: will not retry

      COMPLETED

         

      1024

      CHECK_REQUIREMENTS_OK

      ACTIVITY

      Requirements met

      REMAINING

         

      2048

      STATUS_FILESET_INSTALLED_BY_PROFILES_COMMAND

      OK

      Installed

      COMPLETED

         

      2049

      STATUS_FILESET_INSTALLED_BY_MDM_SERVER

      OK

      Handled via MDM

      COMPLETED

         

      2050

      STATUS_FILESET_FAILED_TO_INSTALL_BY_PROFILES_COMMAND

      ERROR

      Profile Installation Failure

      ERROR