Skip to main content

Set Tracking Mode

What

Device tracking, or Tracking Mode iscontrols usedwhether toFileWave findrequests location information from a managed device. Location availability depends on the geolocation of managed devices.  Setting your expectations about device tracking data is very much key when using these commands, as the capabilities differ widely by OS of the device, the type of deviceplatform, enrollment type, operating-system privacy controls, and even user choices on the device.device, so results can vary.

When/Why

Some organizations likeuse totracking trackfor devicesongoing continually,device-location visibility, but the most typicalcommon practical use ofis thisMissing commandmode for supervised iOS and iPadOS devices that wehave find useful in practice is Missing mode in regards to iOS devices as they are frequentlybeen misplaced.  FileWave Missing mode leveragesuses Apple's Lost Mode functionality to lock the device and canhelp belocate used with any Supervised iOS device.it.

How

Tracking mode can be set to Untracked (the default), Tracked (occasional location lookup) or Missing (device locked down) through the Set Tracking Mode> command onFrom the device actions menu(...)menu, choose Set tracking mode, then select one of these modes:

    Untracked: The default mode. FileWave does not request ongoing location data. Tracked: FileWave performs occasional location lookups when the platform and device settings allow it. Missing: FileWave places supported supervised Apple devices into Missing/Lost Mode.

    FileWave Anywhere device action menu showing Set tracking mode options: Tracked, Untracked, and Missing

    czwh4kEozsxJa8fx-embedded-image-ss3awln2.png

    Location

    Device tracking can become very frustrating given the many variations of pre-requisites for the many OSes.  The reality of this functionalitydata is thattreated eachas personally identifying information by operating system treats geo-location data as Personally Identifying Informationsystems and givesmay therequire customerspecific thepermissions, optionsupervision, toenrollment disabletypes, itand inend-user mostconsent. circumstances.Review  See the article linked below on Location Tracking forSetup anbefore in-depthrelying reviewon of what is requiredtracking for thisa command to work.workflow.

    When FileWave receives location data is returned from the device, you'll be able to see the device appears on athe map in the Location Tabtab of the Device Detail view.Detail.

    Back to top