Set Tracking Mode

What

Tracking Mode controls whether FileWave requests location information from a managed device. Location availability depends on the device platform, enrollment type, operating-system privacy controls, and user choices on the device, so results can vary.

When/Why

Some organizations use tracking for ongoing device-location visibility, but the most common practical use is Missing mode for supervised iOS and iPadOS devices that have been misplaced. FileWave Missing mode uses Apple's Lost Mode functionality to lock the device and help locate it.

How

From the device actions menu, choose Set tracking mode, then select one of these modes:

• Untracked: The default mode. FileWave does not request ongoing location data.
• Tracked: FileWave performs occasional location lookups when the platform and device settings allow it.
• Missing: FileWave places supported supervised Apple devices into Missing/Lost Mode.

Location data is treated as personally identifying information by operating systems and may require specific permissions, supervision, enrollment types, and end-user consent. Review Location Tracking Setup before relying on tracking for a workflow.

When FileWave receives location data from the device, the device appears on the map in the Location tab of Device Detail.