FileWave Server Upgrades

UpgradingHosted forserver hostedupgrades serversare willcoordinated bethrough a matter ofFileWave communication between FileWave andwith hosted customers. HoweverIf foryour server is hosted by FileWave, start with Your Hosted FileWave Server Has Been Upgraded - What Are Your Next Steps?.

For on-premise,premise considerservers, use Upgrading your On-Premise FileWave Server as the followingdetailed processupgrade guide. This page is a quick planning checklist so the high-level sequence is easy to find.

Upgrade Processplanning checklist

1. DownloadReview the chosentarget upgradesrelease notes, Known Issues, and the FileWave Official Version Support Statement before choosing the upgrade path.

Download the required installers from the FileWave DownloadDownloads Pages.pages. ThisAt willminimum, beplan at the very leastfor the FileWave Server installer and the matching FileWave Central applicationapplication. Copy the FileWave serverServer installer to the server Copyand the matching FileWave Central installer to a chosen macOS or Windows deviceadmin workstation. LockBefore alllocking devices, fromconfirm they are not already locked for another reason. Lock the right click contextual menu 'Lock' (Mobile and Computer devices canthat beshould lockedpause separatelycontent fromchanges during the relevantmaintenance clientwindow, View.then Multiple devices may be selected and actioned in one go.) Runrun an Update ModelModel. Run a current FileWave Server backup. If thisthe server is a VM,virtual stopmachine, also take a VM snapshot using the guidance in the full upgrade article; avoid a live snapshot while FileWave services are actively writing data. Upgrade the FileWave Server processfirst, following the instructions for the target version's download page and takethe adetailed snapshotupgrade guide. Include any required server OS updates in the maintenance plan. Follow upgrade instructions from the download pages matching the installer version, including updating the server OS. Once completed, instalInstall or upgrade the matching FileWave Central applicationapplication, Connectconnect to the upgraded server, and testverify that the health indicator and a Model Update are successful. Unlock anone example,or two test devicedevices, confirm they check in and ensurebehave allas isexpected, wellthen Eithereither testcontinue furthertesting or once satisfied, unlock allthe otherremaining devices necessarythat should resume normal management.

BeforeWhen lockingthe clients,maintenance confirmwindow noneis arecomplete, alreadyonly unlock devices that were locked for anthe alternateupgrade. reason.Devices Oncethat completedwere andintentionally unlocking,locked thesebeforehand devices may then be targeted toshould remain locked.