TeamViewer: Licensing Overview
What
TheQuick answer: TeamViewer use of TeamViewer withinin FileWave isdepends limited byon the administrator's FileWave permissions of the particular administrator, and by the number of available TeamViewer licenses withinavailable on the account. A TeamViewer license is assigned to the technician or administrator who starts remote sessions, not to each managed device or end user.
When/Why
A FileWave Administratoradministrator must haveneeds an assigned TVTeamViewer license to activatestart Remote Client sessions. Each licenseassignment is assignedlasts 6 months atbefore ait time.can be reassigned.
Licenses must be associatedassigned to singleindividual Administrators andadministrators, not groups. NameThe ofadministrator Administratorname must match exactlyexactly, (Caseincluding sensitive).case. Details may be found in our assignment page on this topic:See TeamViewer: Assigning Licenses for the assignment steps.
AnyYou Directorycan User may be grantedassign a licence.license To quickly discover the username ofto a directory Admin,user. logTo intoconfirm FileWavethe exact username, sign in as that user and useopen the 'Show Current Online Administrators'Administrators Assistant.assistant. UsernameThe isusername oneappears ofin the visible columns.
Example
Consider a setup with 2 licenses.
Assign aone license to bsmith. One month later anotherlater, assign the other license to pparker.pparker.At this point in time, in another 5Five months later, the license grantedassigned to bsmith maycan be reassigned because its 6-month assignment period has ended. The license assigned to apparker differentstill FileWaveneeds Administrator,one butmore 6 months must passmonth before theit license granted to pparker maycan be re-assignedreassigned.
Given this, be very careful withPlan license assignments.assignments before broad rollout. Each customer will havehas at least 1one TeamViewer licenselicense, toand work with. Additionaladditional licenses are available for purchase for additional admins.administrators or technicians.
How
ToAssign actuallylicenses assignin a TeamViewer license to an admin, you'll use the Native Administrator → Assistants → Manage Administrators. menu.That same Yousettings canarea also seeshows how many TeamViewer licenses youare haveavailable. inFor thatdetailed samesteps, settings area. Specific instructions for license assignment can be foundsee hereTeamViewer: Assigning Licenses.