TeamViewer: Assigning Licenses

What

TeamViewer access in FileWave depends on the administrator's FileWave permissions and on the TeamViewer licenses available in your account. This article shows where to assign those licenses. Assigning a license does not grant remote-session permission or install TeamViewer. The technician also needs the appropriate FileWave administrator permission, TeamViewer on their macOS or Windows workstation, and a target device prepared for remote support. Follow the TeamViewer prerequisites and platform setup instructions before testing a session.

When/Why

A TeamViewer license is assigned to a FileWave administrator or technician, not to a managed device or end user. Each license can be assigned to one FileWave admin at a time and can only be changed once every 6 months, so review assignments before saving them.

How

To assign a TeamViewer license to an admin, open Native Administrator → Assistants → Manage Administrators, then select the TeamViewer tab.

If licenses are available, click the plus sign and add administrators by login name or SMTP address. Login names must match exactly, including case. In the example above, TonyK is valid, but tonyk would not match. Assign licenses to individual administrators, not directory groups. Generic accounts can use TeamViewer in only one FileWave session at a time.

You can confirm the username from Assistant → Administrators Online. Usernames is one of the columns shown for each signed-in administrator. After assigning the license, sign in as that technician and follow Start a TeamViewer Remote Session on a prepared test device. If Remote Session is unavailable, check the administrator permission, target-device setup, and Client privacy settings rather than reassigning the license.