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What When I upgraded my FileWave Client to 15.3.0 or newer I saw a popup saying "zsh is now running in the background".  When/Why This happens once when first going to version 15.3.0 or higher of the client on macOS. There is nothing to do. This popup is be...

What How do I know what version of App Portal (Kiosk) is being pushed out to iOS/iPadOS devices? When/Why After a FileWave upgrade, there likely will be a new version of the iOS/iPadsOS IPA pushed out through the automatic upgrade process. Because this proc...

What Before FileWave 15.3, apps that are directly deployed to the device and have the “Allow removal” option checked are shown in Kiosk. If the user decides to remove them from their device, that app is shown in Kiosk—in case the user changes their mind and w...

What This article addresses an issue encountered during the installation of the new FileWave Kiosk v.15.3.1 on macOS and Windows devices. Users may encounter SSL errors and manifest validation failures that prevent the Kiosk from installing correctly. When/W...

What This article explains how to manage client device states in FileWave, specifically focusing on how to archive and reinstate clients using the FileWave API. The client state can be defined as Tracked, Archived, Missing, or Untracked, each represented by a...

What Starting from FileWave version 15.5.0, there have been important changes to the default login process and security features of the FileWave Appliance:  Disabled Root Login: The root user is now disabled from logging in directly to enhance security. N...

Overview FileWave 11.1 includes support for Apple Classroom. The setup recommended by Apple for MDM providers is to have one root CA, intermediate CAs for leaders (teachers) and members (students) and one certificate per device. This means we need a UI where ...

Prior to FileWave 15.3 you had a method of customizing the Kiosk that is not used in 15.3 and beyond. Some of the customizations will be ignored with 15.3, but there are things you'll want to potentially remove and you may want to stop pushing out customizatio...

What When setting up Chromebooks you need to ensure that the right APIs are enabled. In FileWave 15.4 there are 2 APIs that are required that were not previously needed. You may have these enabled, but you should still do this process just in case they are no...

Overview Imagine you're running your FileWave server on a spare computer in your office. It seems like a cost-saving move at first, but then a power outage hits, and your server lacks a UPS. The database gets corrupted, and suddenly, your team scrambles to re...

These downloads are provided for the purposes of migrations and should not continue to be used in production. You should upgrade to either the most recent release or the one prior. They can always be found here: Supported FileWave Versions The FileWave endpoi...

What Microsoft Windows Package Manager, known as WinGet, is a tool that simplifies discovering, installing, upgrading, and configuring software packages on Windows 10 and 11. It operates through a command-line interface, enabling efficient software management...

What As the new desktop Kiosk 2.0 for macOS and Windows released with FileWave 15.3.0. In 15.3.x and 15.4.x the old Kiosk 1.0 is also included in the client. Noteworthy also is this new Kiosk is 64bit only.  When/Why Some functions are still performed by Ki...

What Android Lost Mode is a security feature in FileWave’s Enterprise Mobility Management (EMM) system as of FileWave 15.5.0. It allows administrators to remotely lock an enrolled Android device when it’s reported as missing. When activated, the device displa...

What WinGet is a command line tool to manage applications on the Windows 10 and 11 platform. Note that FileWave 15.4 or later is required. When/Why After we initially install any package there may be an error. This will offer some reasons for those errors....

What This article addresses the issue of encountering a “Login failed: User sync failed” error when logging into Grafana through FileWave Anywhere. When/Why This error occurs when there is a username conflict between Grafana and FileWave. Specifically, if...

What Apple has introduced new controls that allow Mobile Device Management (MDM) solutions to manage and restrict the use of Apple Intelligence features on managed devices. Starting with FileWave 15.5.0, administrators can configure these settings within the ...

This Service Level Agreement (this “SLA”) is incorporated into the Terms of Service between FileWave and Customer (the “Agreement”). The provisions of the Terms of Service resp. End-User License Agreement also apply to this SLA. A. DEFINITIONS “Designated S...

This Service Level Agreement (this “SLA”) is incorporated into the Terms of Service between FileWave and Customer (the “Agreement”). The provisions of the Terms of Service resp. End-User License Agreement also apply to this SLA. A. DEFINITIONS “Designated S...

Description This article describes how to use the attached FileWave Fileset to install or update the Microsoft Visual C++ Redistributable (VC++). The provided Fileset ensures that the appropriate version of VC++ is installed based on the processor architectur...