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Apple MDM Missing Enrolment Profile
What At times, MDM may appear slow or even worse, the MDM Enrolment Profile no longer seems to be apparent, preventing MDM management until re-enrolled. Why Apple observed that osquery can cause such issues, depending upon configuration. osquery is a tool...
Return to Service feature for iOS/iPadOS
What Even though devices can be erased remotely, getting them back into service is a manual process, as it requires someone to physically touch them and take them through Setup Assistant. Apple is removing the additional manual step with the introduction of R...
Control Await Configuration state (ADE enrolled devices)
What When Apple devices are enrolled via the Device Enrollment Program (DEP)—now known as Automated Device Enrollment (ADE)—they enter an “Await Configuration” state during the initial setup. In this mode, the user cannot interact with the device until the con...
Prepare FileWave Server and Booster for Apple's stricter TLS requirements
What Apple are suggesting the next major OS releases (version 27 for iOS, iPadOS, macOS, watchOS, tvOS and visionOS) 'might' observe their new stricter security requirements. Prepare your network environment for stricter security requirements FileWave servers ...
Migrating Apple Devices to FileWave from Another MDM Using ASM/ABM
Quick answer: Apple School Manager (ASM) and Apple Business Manager (ABM) can move eligible Apple devices from another device management service into FileWave without erasing the device. The device must meet Apple’s migration requirements, FileWave must be rea...
M1 Silicon macOS and Recovery
Description Apple silicon Mac computers use a different Recovery startup flow than Intel Mac computers, and Activation Lock can affect recovery after erase or restore workflows. FileWave has seen cases where Apple silicon Mac computers were no longer accessibl...
ADE Troubleshooting
Apple Automated Device Enrollment (ADE), formerly known as DEP, lets organizations assign iPhone, iPad, Mac, and Apple TV devices to an MDM server before users start Setup Assistant. Use this page to confirm the expected ADE path and isolate common enrollment ...
Apple VPP/ADE Volume Content Terms
What happens when Apple updates Volume Content Terms? Apple periodically updates terms for Apple Business Manager and Apple School Manager. When new terms are pending, your organization may be unable to enroll devices, sync ADE devices, or deploy new Volume Pu...
Minimum OS version for enrolling Apple devices via ADE
What FileWave can require a minimum operating system version during Automated Device Enrollment (ADE). During enrollment, the MDM server can return Apple's required software update response when the device is below the configured minimum version. The device th...
Manage ADE Account Tokens in FileWave Anywhere
What An Automated Device Enrollment (ADE) token connects FileWave to an MDM server record in Apple Business Manager or Apple School Manager. FileWave uses the token to synchronize assigned devices and ADE enrollment profiles. During Setup Assistant, an eligibl...
Apple MDM Enrollment Methods
Description Enrolling Apple devices involves the installation of an MDM Enrolment Profile. Installation may be initiated by either the user or the device. This same distinction also applies to the linking of the enrolment. Who starts enrollment? Apple enr...
Return to Service for tvOS
What Return to Service can erase a managed Apple TV and automatically prepare it for reuse. Use it when an Apple TV must be reassigned without sending a technician through Setup Assistant. On tvOS 18 or later, FileWave can include the Wi-Fi and enrollment data...
Add or Renewing your ADE (DEP) Account Token
Description ADE is the optimal way to enroll your Apple devices. ADE enrollment is required for countless features and management tools. Once added, you will need to renew your ADE token every year. If you're renewing your token, it's not necessary to re-uploa...