Customer Technical Support

Contacting

Customer Technical Support

Dois the right place for break/fix issues with FileWave. If something is not working as expected, you requireneed technicalhelp assistancetroubleshooting an error, or haveservice anyis questions?disrupted, our Support team is here to help.

How to contact Support

We recommend using the webSupport Portal or email options to contact our support team, as they provide an opportunity for you to thoroughly explainso your issue can be described clearly and forrouted ourcorrectly.

representative

to conduct proper research. These channels are typically the most effective means of getting the help you need. Note that you can only open support cases if you are a listed Support Contact. If you need that contact list adjusted at any time please reach out toPortal: Customersupport.filewave.com Experience who maintain the contacts.

💬 Support -Email: https://support.filewave.com/
📨 Support - help@filewave.com

☎️ 

Phone North AmericaAmerica: +1 (463) 238-3614
☎️ Phone SwitzerlandSwitzerland: +41 71 539 26 38

Only listed Support Contacts can open support cases. If your support contact list needs to be updated, please contact Customer Success.

What Does Technical Support Cover?

covers

Technical Support primarily covershandles break/fix issuesissues, relatedincluding:

to

FileWave.product Thesebehavior arethat instancesis where something isn'tnot working as expected troubleshooting errors or there'sfailed aoperations disruptionservice indisruptions thediagnosing service. Our team is dedicated to diagnosingissues and resolvinghelping theserestore problemsnormal tooperation ensure your FileWave experience is as smooth as possible. However, it's important to note that our support does not extend to certain areas. For more complex tasks such as Migrations, Health Checks, and Best Practices, we offer Professional Services. This is a paid service that provides in-depth assistance tailored to your specific needs. 

For non break/fix collaboration and discussions, we recommend using our Discord and Alliance Forums. These platforms are free

What to use and provide a space for FileWavenon-break/fix usershelp

to share insights, ask questions, and collaborate on various topics. Remember, our goal is to provide

If you withneed thestrategic bestguidance, possiblemigrations, supporthealth andchecks, resourcesarchitecture toreviews, maximize your FileWave experience. Whether it's through our dedicated Technical Support, Professional Services,training, or ourother communityservice-led platforms,work, we'replease here to help.

💼 Professional Services -contact Professional Services & Training
🗨️.

Discord

If -you need renewals, license expansion, support-contact updates, or general account/lifecycle help, please contact Customer Success.

If you want peer discussion, events, or a community space to connect with other FileWave users, visit the FileWave Discord Server
.

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For

troubleshooting tools and downloads used by Support, see FileWave Support Resources.