Eval Guide Introduction

Welcome

Welcome and thank you for choosing FileWave, the all-inclusive device management solution for Windows, macOS, iOS, iPadOS, visionOS, tvOS, Android, and ChromeOS!

Evaluating Apple Vision Pro? Treat Vision Pro as an Apple mobile device alongside iPhone and iPad. It uses the same FileWave mobile enrollment and management workflows when the intended capability is supported by visionOS. See Managing Apple Vision Pro and visionOS.

To help you get started with your evaluation of FileWave's comprehensiveall-inclusive feature set,set we have created this FileWave Evaluation Guide to outline the initial steps, including the FileWave Server installation, Client enrollment, and some of the basic workflows availablepossible within FileWave's unified management console. Although very comprehensive, this guide is not intendeddesigned to encompasscontain all details regarding FileWave's technical specifications. For more in-depth information, please refer to our FileWave Knowledge Base.

During your evaluation of FileWave, ourwe Directorhighly ofencourage Salesyou willto bework closely with your pointdedicated ofFileWave contact.Systems Engineer while referencing this guide between scheduled calls or email correspondence to retain FileWave's workflows and best practices best. We also offer self-paced video training content via our FileWave Foundry 100-level courses that correspond with the content of this guide. If you have issues accessing the Foundry site, please let us know. 

As you will quickly see, FileWave offers many features, so we've compiled our FileWave IT Checklist. We recommend that you also create a checklist of items that are required by your organization so that you and your team have a clear vision of a successful evaluation. If you're willing to share your checklist, weyour FileWave SE will be able to tailor your evaluation and make the best use of your organization's time and resources.

Sample checklist for computers Support users on-premise and while at home via the Internet Deploy mandatory software and maintenance scripts Let users install optional apps and maintenance items on-demand via self-service Patch OS Provide remote screen-sharing assistance Track and possibly protect data on laptops, regardless of location View last known location Remote wipe devices

Sample checklist for mobile devicesdevices: iPhone, iPad, Vision Pro, and Android Support users on-premise and while at home via the Internet Deploy mobile apps silently Configure and secure the device, ensuring that that it remains under management at all times Deploy media Enable teachers via a classroom app Track and possibly protect data on mobile devices regardless of location View last known location Remote wipe devices

It's a good idea to plan for and set aside time to consistently evaluate and test FileWave, even if it's only an hour or two every other day. Pick a time when you are least likely to be busy or interrupted. We realize that most customers are busy,busy and testing FileWave is most likely not a normal part of your everyday job. Repeated,Repeated consistent use of the product will help you get used to the UI and remember how to accomplish tasks.

If you have any questions or runproblems intowith issuesthe material presented during your evaluation,evaluation or need assistance with an advanced feature not discussed here, please reach out to your assigned FileWave SystemsSE Engineerfor (SE).assistance. They areDuring your primaryevaluation, point ofplease contact your SE for helpany withsupport setup, troubleshooting,issues or exploringquestions. advancedPlease features.do YourNOT SE can escalate issues tocontact FileWave Technical Support if needed.directly. If youyour areSE usingis not able to resolve the issue, they will open a support case with FileWave Support on your behalf. FileWave Community Edition,Edition pleaseusers useshould theconsult Discord for advice: FileWave Discord Server to ask questions and get advice from other users and FileWave team members. If you’re not yet working with us but need assistance or would like to get in touch with someone at FileWave, please email us at sales@filewave.com, and we’ll be happy to connect you with the right person.

Thanks again for choosing to evaluate FileWave, and please do not hesitate to reach out! 

FileWave Systems Engineers

System Engineer Region Territory Michael Hughes North America
Andreas Gluch EMEA   Rommel Navarro APJ

Helpful Links

Tool	URL
FileWave Custom Client Generator	Custom Client Generatorhttps://custom.filewave.com
FileWave Port Tester	FileWave Support Resourceshttps://supportresources.filewave.com/
FileWave TCP/IP Ports	Default TCP and UDP Port Usage
Apple Push Notification Certificate	APN Guideshttps://identity.apple.com/pushcert