FileWave Server Setup

What server type is best for me?

The first step to begin your FileWave Evaluation is to determine your FileWave Server hosting preference. FileWave offers both a Cloud-Hosted server and an on-premise virtualized server appliance for either Hyper-V or VMWare.

Cloud-Hosted Server

If you desire a FileWave Cloud-Hosted server and have not already received the login information, please request a Cloud-Hosted server from your dedicated FileWave SE and they will provide you with the server's Address, Username, and Password. The FileWave Cloud-Hosted Server will be a "production" server so that any progress you make during the evaluation will persist if you choose to purchase FileWave.

Please note that choosing a Cloud-Hosted Server may be an additional cost depending on the licensing structure selected at the time of your purchase. Also, to better manage the cost incurred by FileWave during your evaluation, your FileWave SE will discuss your organization's timeline to determine the best possible start date and expiration date for your evaluation. Thank you in advance for your understanding in regards to these matters. 

Pros of FileWave's Cloud-Hosted Server

• Near instant availability with limited setup time required
• Managed public fully qualified domain name and SSL certificate
• Ability to manage devices on any network with Internet connection
• Free "hands-off" upgrades of FileWave
• Guaranteed server uptime
• Automated Backups
• Low maintenance

On-Premise Server

If you desire to host the FileWave Server on-premise by installing on a macOS machine or virtualizing our pre-built appliance in Hyper-V or VMWare, please continue to read the following section.

Requirements

Most steps required for an on-premise server will be in regards to your local network's infrastructure including virtual environment, DNS, and Firewall/Content Filter. If you do not have direct access to these systems, please coordinate with your Network Administrator or other qualified personnel before proceeding.

Before importing the FileWave Server virtual appliance we recommend setting aside a static IP and DNS name for it. This will make it easier to move the server to another IP in the future and possible to manage off-premise devices over the Internet. Although technically possible, it is highly unrecommended to only use an IP address to reference the FileWave Server so please configure a valid and potentially publicly-resolvable fully qualified domain name (FQDN) for the FileWave Server.

Note that the FQDN selected must be resolvable on all network segments you plan to manage the client devices from. If you want to manage devices both on and off your network then the same FQDN must be resolvable both on and off your network. Inside your LAN this FQDN will resolve to the internal IP address of your FileWave server. Externally that same FQDN will resolve to the public IP address of the internet router in front of the FileWave Server. With mobile devices like iPhones and iPads that have a high possibility of leaving your LAN, it is essential that they be able to access the FileWave Server at all times, especially when they are off-network.

Off-Premise device management via Internet

A static IP allows you to easily forward the ports used by the FileWave server to its internal IP on your LAN, ensuring that requests from client devices are still able to reach it even when they are off-network. The following ports must be forwarded to the FileWave Server. Some of the ports such as 20016 and 20446 are optional if IT staff will only be accessing the FileWave Admin while on the LAN. A full listing of FileWave ports and port diagrams are available here.

FileWave Server Installation

The FileWave Server can installed onto any macOS 10.13+ machine with minimum specs of 8GB RAM / 4 CPU or virtualized in either Hyper-V or VMWare using our pre-built virtual appliance based on CentOS or Debian. If virtualization is available, we highly recommend using our pre-built server appliance versus a macOS machine because of the flexibility to extend allotted server resources. When choosing a virtualization platform for your FileWave Server virtual appliance, we recommend a server platform such as vSphere or Hyper-V over a client platform like VMware Workstation/Fusion or VirtualBox. A VM server platform does not require that you be logged into a user session for the VM to be running. Also in the event the physical system hosting the VM server restarts the VMs hosted on it can also be configured start up automatically also.

Software Downloads

All software downloads outlined in the following steps can be found here. Please always select the latest version of FileWave unless instructed otherwise by your FileWave SE.

macOS Mount the FileWave_macOS_XX.X.X.dmg downloaded from the FileWave Software Downloads page. Double click the FileWave Server.pkg Click Continue and then Agree to the license. Click Install and enter your admin credentials to complete the installation.
Hyper-V Linux Appliance Import Extract the contents of the FileWaveServer_XX.X.X_VHD.zip file to a convenient location, like your desktop, on your Hyper-V system. Launch Hyper-V Manager, highlight your server on the left-hand pane, and go to Action > Import Virtual Machine.  Click Next, then Browse, select the folder that the FileWave Server virtual appliance was extracted to (e.g. FileWaveServer_XX.X.X), and click the Select Folder button. If it reports that it can't file a VM to import follow the instructions here. Keep clicking Next until you reach the Choose Import Type screen. Select Copy the virtual machine (create a new unique ID). Continue to click Next and then Finish to complete the VM import. Select the FileWave server VM in the list of VMs and go to Action > Settings. Click Network Adapter in the list of Hardware settings for the VM and click the Virtual switch pull-down to connect it to your network. If there is no virtual switch available go to Action > Virtual Switch Manager to add one. For the connection type be sure to select External network.
VMware ESXi Linux Appliance Import Log into the VMware web console on your ESXi sever, go to Host on the left, choose Create/Register VM on the right, select Deploy a virtual machine from an OVF or OVA file, and click the Next button. At the Select OVF and VMDK files screen enter a display name for your VM. Drag the FileWaveServer_.ova file into the blue field at the lower right and click Next. Select the datastore where you want to import the VM to and click Next.  At the Deployment options screen select your VM Network and  choose "Thin" for Disk provisioning. Click Finish to begin the VM import. You can monitor the import by watching the Recent tasks pane in the Hosts area of the vSphere web console. After the Upload disk and Import vApp tasks are done your VM should appear in the list of Virtual Machines on the left-hand Navigator pane.
VMware Fusion Linux Appliance Import Launch Fusion and go to File > Import > Choose File. Select the FileWave_Server.ova file and click Open and then Continue. Choose the path where you would like to copy the VM to and click Save.  Click the Customize Settings button at the Finish screen to bring up the settings screen for the VM. In the Network Adapter section ensure that Connect Network Adapter is checked and then select an Ethernet based option under Bridged Networking.
VMware Workstation Linux Appliance Import Launch VMware Workstation and click Open a Virtual Machine in the Home tab. Alternatively you can also go to File > Open. Browse to the FileWave_Server_.ova file and click Open. Change the storage path for the VM if desired and click Import. Edit the network settings for the VM and ensure that that Connect at power on is checked and that Bridged: Connected directly to the physical network is selected. Click OK.
VirtualBox Linux Appliance Import Launch VirtualBox, go to File > Import Appliance, select the FileWave_Server_.ova file, and click Open. Check Reinitialize the MAC address of all network cards and click Import. Select your the FileWave server VM and click the Settings icon in the icon bar. In the Adapter 1 tab ensure that Enable Network Adapter and Cable Connected are checked and that Attached to is set to Bridged Adapter. Click OK when you are done.

Configuring the Linux Appliance Network Settings

Once you are done importing the FileWave Server Linux appliance, please power it on and configure the network settings using one of the guides below. Once the network settings have been configured, please create an internal DNS A-Record to set a fully qualified domain name (FQDN) for your FileWave Server that points to the Static IP Address configured below. If you plan on managing devices off-network, please ensure the FQDN is resolvable via the Internet and that you have the ability to obtain an SSL certificate that can protect your FQDN.

You will find two sections below, Command Line and Webmin GUI. Please select only one of the two sections based on your preference to configure the settings.

Please disregard this section if using a macOS FileWave Server as you will configure macOS System Preference to configure Static IP address.

CentOS Command Line

**List available timezones**

```
timedatectl list-timezones
```

**Set Timezone**

```
timedatectl set-timezone "America/Chicago"
```

**Install NTP**

```
yum install -y ntp
```

**Start and enable NTP**

```
systemctl start ntpd
systemctl enable ntpd
```

**Force manual sync of NTP**

```
systemctl stop ntpd
ntpd -gq
systemctl start ntpd
```

**Verify time and date**

```
date
```

Debian Command Line

Webmin GUI

For Webmin on Debian know that you will need to go to Webmin -> Webmin Configuration -> Operating System and Environment and make sure it's set to Debian 12.4 (Or whatever version we are at when you set up your system. You can see this with cat /etc/debian_version on the server.

1. At the login screen note the URL to remotely manage the server, ex: https://myorg.filwave.net:10000

• If there is no IP address specified because DHCP is not available on the subnet for your FileWave Linux Appliance, login with the username "root" with password "filewave".
• Run "nmtui" at the command prompt to launch the Network Manager Text UI so you can configure the networking for the FileWave VM appliance. You'll need to reload the IP stack with "service network restart". Skip the network configuration steps later in the Webmin.

3. Browse to this URL and log in with username "root" and password "filewave". We will change this password later.
4. Browse to Hardware > System Time on the left, pick the Change timezone tab on the right, pick your time zone and click Save. North American time zones all start with "America".
5. Switch to the the Time server sync tab, enter "pool.ntp.org" in the Timeserver hostnames or addresses field, set Synchronize on schedule? to "Yes, at times below", and click the Sync and Apply button.
6. Go to System > Change Passwords on the left and select the "root" account on the right from the list of usernames. Enter a new root password, confirm it, and click Change. Note that this will change the default password for the root account used to log into the server from "filewave" to whatever you choose so enter a secure password that is easy for you to remember.
7. Choose Networking > Network Configuration on the left, and Network Interfaces on the right. Click the blue link labeled "ens160" or "ens32" for the Ethernet adapter. Change the IPv4 address settings to "Static configuration", enter a static IP, enter a subnet mask, and click Save at the bottom to continue configuring the DNS and routing.
8. You will no longer be able to access the Webmin UI for the FileWave servers via its old DHCP IP address. Change the address in your browser's address bar to use the new static IP address for the FileWave server that you configured in the previous step. Browse to Networking > Network Configuration on the left, and Hostname and DNS Client on the right. Enter the IP address for your DNS server and click Save.
9. Select Networking > Network Configuration on the left, and Routing and Gateways on the right. Pick "ens160" or "ens32" from the Default routes pull-down, enter the default gateway address for the subnet the FileWave server is hosted on, and click Save.
10. Go to S_ystem > Bootup and Shutdown_ on the left, scroll to the bottom on the right, and click the Reboot System button. When asked to confirm if you want to reboot the system with "shutdown -r now" click the Reboot System button again.