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Automated Client Conflict Resolution

What

There is a capability allowing FileWave itselfcan toautomatically resolve conflicting new desktop clients onwhen yourthey behalf.enroll.

When/Why

Client enrollment conflicts are a natural occurrencecommon in any production environment. environments. Devices aremay be re-imaged and clientimaged, certificates mightmay notno longer match, or devicesa device may simplyreturn have been renamed andwith a name or fingerprint that conflicts with an existing record. The conflict itself is created.  The conflicts themselves are not an issue, but they must be resolved so that the systemproblem; knowsit simply means FileWave needs to know how to behave withhandle the "new"incoming devices coming in.  Particularly in larger environments, or during periods of intense device imaging, management of the conflicts can be overwhelming.  To account for this, there is auto-conflict resolution.device.

Automatic conflict resolution iscan asave time-savertime toduring belarge sure,imaging or enrollment windows, but it also circumventsbypasses part of the securityprotection elementsprovided ofby client-based certificates,certificates. soOnly appropriateenable cautionit should be considered before enabling this feature.  Forwhen the mostresolution securebehavior environment,is itunderstood mayand bematches moreyour appropriateenrollment toprocess. In higher-security environments, or when you are unsure which action is safe, use themanual mass-or mass conflict resolution tool instead.

HowPrerequisites

To

enableAutomatic thisenrollment feature,must gobe toenabled. theThe Newautomatic Clients/Desktop Clients dialog.  (You will notice the auto-conflict resolution option is ONLYonly available ifwhen auto-enrollment is enabled).enabled. The ToFileWave enableadministrator auto-resolution,must justhave checkpermission to manage automatic enrollment and automatic conflict resolution. You should have already tested the checkboxconflict-resolution forbehavior "on a small set of devices before relying on it during a large enrollment event.

How

    Open the New Clients/Desktop Clients dialog in FileWave Central. Confirm that automatic enrollment is enabled. Enable Automatically resolve conflicts":conflicts.

    New Client from Server.png

    And, then choose

    Choose the type of resolution youbehavior prefer:that matches

    Replace old clients with new.png

    your

    Makepolicy surefor toconflicting clickclients: "Save"

      Ignore new conflicting clients leaves the existing client record alone and refuses the incoming conflicting client for now. Remove old clients and enroll new removes the old record and enrolls the incoming client as the new managed device. Replace old clients with new lets the incoming client take over the existing record, including its existing clones and associations. Click Save to confirm thesethe preferences.preference.

      Do not enable automatic conflict resolution just to clear a busy New Clients list. During re-imaging or back-to-school enrollment windows it can be useful, but a wrong automatic choice can replace or remove records faster than an administrator can review them.

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